Utilities & critical infrastructure solutions: Overview · AI · Security Systems · IT Services · Cybersecurity & Compliance · Communications

AI for Water Utilities and Critical Infrastructure

Water and wastewater utilities protect assets spread across miles: treatment plants, pump stations, reservoirs, wells, lift stations and tanks, many of them unstaffed. Traditional cameras and motion alarms at those sites generate a flood of false alerts from wildlife, weather and headlights, so real intrusions can get lost in the noise. Staff are stretched, and operators are rightly cautious about anything that could touch control systems. BTI is your Guided Automation Partner. We close the gap between the AI people see in headlines and the AI virtual workforce they don't: analytics that watch remote sites around the clock, automation that triages alerts, and assistants that help staff find answers, all kept separate from SCADA.

This page is part of BTI's connected technology solutions and advisory services for utilities and critical infrastructure. BTI supports several water utilities, and the same team that runs their security systems, IT, cybersecurity and phones adds AI and governs it.

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AI at Remote and Unstaffed Sites

Video Analytics That Cut False Alarms

Integrated, real-time analytics distinguish people and vehicles from animals, blowing brush and shadows, so operators and responders see alerts that matter. Pattern detection learns normal activity at each site, and custom AI tuning handles site-specific conditions such as a gate that maintenance crews use at set times. → Critical infrastructure security systems · Video analytics

Thermal and Radar Perimeter Detection

Thermal cameras and radar detect intruders in darkness, fog and across wide fence lines where standard cameras struggle. Analytics then aim PTZ cameras and trigger lights or audio deterrents.

License Plate Recognition

LPR logs vehicles at plant gates and maintenance yards, flags unknown vehicles and speeds up investigations.

Monitored Response

Verified alerts reach the right people quickly, with video clips attached, so a crew isn't dispatched at 2 AM for a coyote.

AI for Operations and Staff

Knowledge Search for Operators and Field Crews

A secure, utility-controlled AI workspace can search SOPs, equipment manuals, permits and past work orders, helping newer staff find answers that used to live in a retiring operator's head.

Reporting and Documentation

Governed AI can draft routine reports, summarize inspection notes and organize records for regulators and boards, with staff reviewing every output.

Customer Calls

An AI receptionist answers billing and outage calls during spikes and after hours, and routes emergencies to on-call staff. → Utilities communications

Automated IT and Security Operations

BTI's 24/7 NOC/SOC partner backed by a SOC 2 audited operations center uses automation to triage and correlate events across endpoints, identity, email and networks: 10,000+ alerts handled, zero missed. → Utilities IT services

Governance and Segmentation From SCADA

AI must never become a path into control systems. BTI's approach:

Segmentation: AI analytics, cameras and business systems run on networks separated from SCADA and process control, with tightly controlled, monitored connections where data must flow
No autonomous control: AI supports people; it does not operate pumps, valves or chemical feed
An AI use policy covering approved tools, protected data such as system diagrams and vulnerability information, and human review
Framework alignment with the NIST AI Risk Management Framework
Water sector guidance from CISA's water and wastewater sector resources

→ AI security, governance & risk · Utilities Cybersecurity & Compliance

Who Benefits

Water and wastewater utilities with many remote sites and lean operations staff
Municipal utility departments that share IT with a city or county
Special districts that need enterprise-grade monitoring without a large security team

What's Included and What's an Add-On

Included: Guided Automation advisory services are part of every BTI managed IT plan at no extra cost.
Add-ons: AI tools such as secure chat workspaces, model access and usage, and secure cloud workspaces, quoted with itemized monthly pricing. Analytics licensing is quoted with your security system.
Managed AI and governance are available as a managed service.
Funding: 100% financing covers hardware, licensing and labor.

How We Start

Site survey: remote sites, existing cameras, power, connectivity and false alarm history
Use-case ranking by risk reduction, staff time saved and effort
Governance and segmentation design reviewed with operations
Deploy and tune: pilot one site, tune analytics, then roll out

→ AI Opportunity Assessment AI for business leaders Converged AI and technology AI services

Why BTI

One partner for AI, security systems, IT, cybersecurity and phones40 years98% client retentionISO 27001 compliantSOC 2 audited NOC/SOC partnerAxis Gold Partnerauthorized Bosch video dealeradvisor reply within one business day

Who We Work With

BTI supports several water utilities.

Utilities: Overview Security Systems IT Services Cybersecurity & Compliance Communications

Other industries: Government AI · Logistics AI

Frequently Asked Questions

How do water utilities use AI?

Mostly for video analytics at remote sites that cut false alarms, thermal and radar perimeter detection, knowledge search for operators, report drafting and automated IT and security monitoring.

Can AI reduce false alarms at pump stations and reservoirs?

Yes. Analytics distinguish people and vehicles from animals, weather and shadows, and custom tuning learns normal activity at each site, so responders see real events.

Does AI connect to our SCADA system?

Not in BTI's approach. AI analytics and business tools run on networks segmented from SCADA, and AI never operates process equipment.

What framework do you use for AI governance?

The NIST AI Risk Management Framework, combined with CISA water and wastewater sector guidance.

Is AI advisory an extra cost?

Guided Automation advisory services are included in every BTI managed IT plan. AI tools such as secure workspaces and model access are optional add-ons.

Do thermal cameras and radar work at night?

Yes. Thermal and radar detect intruders in darkness and poor weather across long fence lines where standard cameras struggle.

Talk to a BTI Advisor

Book an AI Opportunity Assessment Get My Free Site Assessment Call 800-435-7284

Talk to a BTI Engineer

Tell us about your sites and systems. An engineer replies within one business day on new design and technical sales inquiries.

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