Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
Every agency leader we talk to is asking the same two questions: what are other agencies actually doing with AI, and where do we start without creating a new risk? Meanwhile budgets are fixed a year in advance, buildings are aging, IT teams are small, and residents expect fast answers. BTI serves federal agencies with phone and security systems, and gives state and local agencies one accountable partner for the full stack: governed AI, managed and co-managed IT, cybersecurity and compliance, physical security and communications.
This page is the starting point for BTI's connected technology solutions and advisory services for government. BTI supports many government agencies. Because one team designs, installs and supports everything, the camera in the lobby, the firewall in the server room, the phone at the front counter and the AI that helps staff all follow the same standards and the same support process.
Request a Free Government Technology AssessmentBook an AI Opportunity AssessmentGSA, CMAS and TESMA Contract DetailsCall 800-435-7284
AI is no longer a side project in the public sector. A few public, verifiable examples:
The pattern is clear: policy first, then practical use cases with people reviewing the output. That is exactly how BTI works. → Government AI
Most software vendors now sell AI as an extra: a per-user add-on, a bundle of usage credits or metered tokens, priced separately in every application you own. Each one only sees its own data, costs are hard to forecast inside a fixed budget, and staff are rarely shown how to make the tools relevant to their work. Large enterprises can absorb that. Mid-sized agencies, often supported by a thin IT provider, end up paying for AI nobody uses or not starting at all.
BTI's answer is governed AI connected to the systems you already own. We connect AI and workflow apps to your existing email, files, records, ticketing, phones and security systems, write custom analytics on your own data, and govern all of it under one policy. The AI agents and workflows BTI builds are owned by your agency, with no royalties or license fees to SaaS providers. Where a third-party tool does cost money, such as model usage or a secure workspace, it is quoted as an itemized line item your budget office can approve.
You want to know where to start and what is safe. An AI Opportunity Assessment ranks a short list of use cases by value and risk, drafts an AI use policy, and shows what your current systems can already do.
Staff are using AI tools, maybe on personal accounts. You need governance, security and continuity: an approved toolset, data boundaries for resident data and criminal justice information, logging for public records requests, and a plan for when a vendor changes its pricing or terms.
You want one partner to run IT and make AI practical. BTI provides fully managed IT for agencies without an IT department and co-managed IT for agencies that have one, with Guided Automation advisory services included in every managed IT plan at no extra cost.
Federal agencies buy BTI phone systems and security systems. State, county and municipal agencies and special districts can buy the full BTI stack, including managed IT, cybersecurity, governed AI, phone systems and security systems.
On request we provide written itemized quotes, a W-9, certificates of insurance, past performance references, and help drafting sole-source or brand-name justifications where your rules allow them.
For state and local agencies: AI that helps staff with records search, resident service requests and internal knowledge, connected to the systems you already own and governed under an AI use policy aligned to the NIST AI Risk Management Framework. Resident data stays out of public AI tools. → Government AI
Video surveillance, access control, intrusion detection, intercoms and visitor management for federal, state and municipal facilities, from federal field offices to city halls, courthouses, public works yards and libraries. BTI is an Axis Gold Partner and an authorized Bosch video and YourSix dealer, and designs, sells, installs and supports Brivo access control, including takeover of existing Brivo accounts so you can switch integrators without replacing hardware or re-enrolling users. → Government security systems
For state and local agencies: managed helpdesk, network and Wi-Fi, cloud and Microsoft 365, device lifecycle and co-managed IT for departments with in-house staff. BTI is a Cisco Select and SMB Black Belt partner with thousands of commercial deployments, and designs and validates Wi-Fi with Ekahau. → Government IT services
For state and local agencies: 24/7 monitoring and response, CJIS-aware controls for state and local law enforcement, NIST-mapped assessments, incident response planning and audit evidence. Our clients pass 94% of audits on the first attempt. → Government cybersecurity
For federal, state and local agencies: GoodPhone cloud voice with Microsoft Teams integration, Operator Connect or Direct Routing, an AI receptionist for after-hours and overflow calls, and call routing that gets residents to the right department. → Government communications
Government buyers are rightly cautious about claims. Here is what we can say plainly:
BTI supports many government agencies at the federal, state, county and municipal level.
For federal agencies, phone systems and physical security systems. For state, county and municipal agencies, the full stack: governed AI, managed and co-managed IT, cybersecurity and compliance, security systems and cloud phone systems, all designed, installed and supported by one team.
Common uses are drafting and summarizing documents, records and policy search, routing resident requests, after-hours call answering and video analytics at public facilities. Most states now have enterprise AI policies, and pilots such as Pennsylvania's show staff time savings when people review the output.
No. BTI connects governed AI to the systems you already own and writes custom analytics on your data. The AI agents and workflows we build are owned by your agency, with no royalties or license fees to SaaS providers. Any third-party tool that does cost money is quoted line by line.
Yes. Federal agencies order BTI phone systems and security systems through GSA Multiple Award Schedule contract 47QTCA21D00BA. State and local agencies can also order BTI managed IT and cybersecurity on the same contract where GSA Cooperative Purchasing allows.
State and local agencies can buy the full BTI stack, including managed IT and cybersecurity. California public buyers can use BTI's CMAS and TESMA contracts, agencies in any state can use GSA where Cooperative Purchasing allows, and we also work with your procurement process, including RFPs, written quotes under your thresholds and piggyback purchasing where your rules allow it.
BTI designs networks, access controls and monitoring to the FBI CJIS Security Policy for agencies that handle criminal justice information, and documents those controls for your audits.
Yes. Under co-managed IT, your team stays in charge and BTI adds helpdesk, 24/7 monitoring, project engineering, AI governance or after-hours coverage, with a written responsibility matrix.
SDVOSB and small business primes: BTI can team with you as a subcontractor for phone system and security system scopes, from site surveys and pricing to installation and support. Talk to us about teaming
Whether you need a managed IT partner, co-managed support for your IT team or a clear place to start with AI, an advisor replies within one business day. Request My Free Assessment · Book an AI Opportunity Assessment · View GSA, CMAS and TESMA Details · Call 800-435-7284
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