GlobalView Managed Support for Teams Phone, VoIP and Paging
24/7 Monitoring, Updates, Automation & Disaster Recovery for Reliable Unified Communications
Talk to Sales & Support 562-298-5000
At a glance
GlobalView communications support monitors and maintains Teams Phone, VoIP platforms, contact centers, paging and mass notification with 24/7 monitoring, updates, automation and disaster recovery planning across every site.
40 yearsIn business
Since the 2010sIntegrated security
ISO 27001Compliant
GSA · CMAS · TESMAContract awardee
24/7 SOCManaged detection & response
1-Business-Day Engineer Replyon new design & technical sales inquiries
Boost ROI with BTI's GlobalView Support for Unified Communications
The potential return on investment (ROI) from a finely tuned and maintained unified communications (UC) system can vary depending on various factors such as the organization’s size, industry, current communication infrastructure, and specific business goals. However, implementing a well-optimized UC system can provide several potential benefits, leading to a positive ROI. Some potential ROI areas for a finely tuned and maintained UC system include:
Cost savings
By consolidating various communication tools and services into a single UC solution, organizations can save costs associated with multiple service providers, maintenance, and integration efforts.
Increased productivity and efficiency
A well-tuned UC system can streamline processes, reduce the need for manual intervention, and improve collaboration among teams. This can result in increased productivity and efficiency across the organization.
Improved customer satisfaction
UC enables enhanced communication with customers through various channels, including voice, video, chat, and email. Prompt and efficient customer service can lead to increased customer satisfaction and loyalty.
Source :
IR (ASX:IRI) Study: UC&C Report: The IT Time Cruch
Enhanced collaboration and teamwork
UC tools such as instant messaging, video conferencing, and document sharing facilitate seamless collaboration among employees, regardless of their physical location. This can lead to improved teamwork and faster decision-making processes.
Flexibility and Mobility
With an optimized UC system, employees can stay connected and access communication tools from anywhere, using multiple devices. This flexibility can enable remote work, improve work-life balance, and attract talent.
Interoperability Streamlines Work and Reduces Costs
The need to navigate between various distinct systems can significantly slow down employees and create frequent interruptions. BTI supports systems with seamless integration to help save time, effort, and financial resources.
Source:
* https://www.ringcentral.com/us/en/blog/is-too-much-technology-harmful-4-things-to-know-about-app-overload/
** https://www.spiceworks.com/marketing/reports/workplace-communications/
Managed VoIP Services with BTI's GlobalView Support
With BTI’s GlobalView support for VoIP and Unified Communications (UC) solutions, you gain access to expert guidance, including help with purchasing decisions. Leveraging 40 years in IT support, we’ve built relationships with premier providers, enabling us to offer you top deals. This expertise translates into significant business savings and optimized unified communication and collaboration (UC&C) strategies.
24/7/365 Technical Support
Our dedicated helpdesk provides immediate assistance any time, day or night. This service is crucial for addressing unexpected issues and minimizing downtime, ensuring your VoIP system remains functional and reliable around the clock.
System Maintenance
Regular maintenance is key to the longevity and efficiency of your VoIP system. Our team conducts scheduled checks and updates to prevent technical glitches, optimize performance, and ensure your system aligns with the latest technological standards.
Security Management
With BTI’s dedicated support, your VoIP system is protected from internet-based security threats. Preventing unauthorized access and data breaches to maintain communication system reliability and ensure uninterrupted, secure operations.
Key Features of GlobalView Support for Business Communications
- 24/7/365 Monitoring & Availability: Continuous monitoring ensures reliability and security of your communication systems.
- Rapid Response to Issues: Immediate action on any communication system alerts for swift resolution.
- Integrated Communication Solutions: Ensures seamless operation within your overall VoIP and communication infrastructure.
- Regular System Maintenance: Keeps your communication systems operating without interruption.
Brands We Work With
VoIP and Contact Center
Tailored support for VoIP systems and contact center operations, including AI and automation solutions.
Business SMS
Assistance with integrating and managing SMS services for effective business communication.
Network Infrastructure
Providing optimized network and server configurations for businesses supporting remote and on-site workforce.
Paging Systems
We support paging systems, supporting efficient internal communication.
Voice Conferencing Solutions
Our assistance ensures your voice conferencing systems are optimized for clear and effective remote collaboration.
Cellular Signal Boosting
Boost productivity with stronger signal support, increasing bandwidth and capacity with Wi-Fi an cell coverage GAP remediation.
Eric Brackett's Insight on Skyrocketing ROI with BTI's Proven Support & Business Model
Join Eric Brackett, Founder and President of BTI, as he shares the secrets behind BTI’s exceptional ROI achievements. With 40 years in the industry, Eric explains how BTI empowers businesses with comprehensive solutions and GlobalView support.
Why Choose BTI's GlobalView Support for VoIP Support?
- BTI engineers understand your needs and requirements intuitively and how to find and maintain customer satisfaction with VoIP and contact center experience.
- Your BTI account team will drive ROI for you – reducing costs and improving sales and efficiency continuously.
- Your BTI technical backup will provide comprehensive remote and on-site support encompassing hardware, software, and IT network infrastructure.
- Always-available IT support, 24/7/365.
- GSA, CMAS, and TESMA approved contractor.
- ISNetworld member.
- Extensive partnerships with every major commercial VoIP solution provider.
- $10,000,000 in coverage for cyber errors and omissions, and general liability.
Contact us for sales and support! 562-298-5000
What Our Customers About our Managed Support Services
BTI consistently solves IT challenges that our staff doesn’t have the skill or time for. Their installation team is excellent and their support always makes sure all of our issues are solved.
BTI has been exactly what our growing company has needed for so long! They provide friendly, professional service and have consistently been willing to go above and beyond to ensure our complete satisfaction.
The entire team at BTI has exceeded my expectations. They took my company to the technology and security level I needed.
BTI is a UC Support Company with High Level Certifications
GlobalView Support for VoIP & Communication Products and Services Near You
Communication Support Services in Los Angeles
Navigate the vibrant business scene of Los Angeles with BTI’s specialized GlobalView Communication & VoIP support services. Our solutions are custom-designed for businesses in Hollywood, Downtown LA, and surrounding areas, providing unparalleled voice clarity, efficient call management, and robust network support for your VoIP needs.
Communication Support Services in Chicago
Elevate your business in Chicago with BTI’s comprehensive GlobalView Support for VoIP managed services. Our proactive support extends from the Loop to the suburbs, ensuring your VoIP infrastructure aligns with your business objectives, offering seamless communication, robust server maintenance, and responsive network support.
Communication Support Services in Phoenix
Phoenix’s dynamic business scene finds a reliable partner in BTI’s GlobalView Support for managed VoIP services and communication systems. Our commitment to delivering reliable contact center support, call management, and network care is specifically designed to address the unique demands of Arizona’s diverse business sectors.
Where We Work
Nationwide Coverage, Global Reach
BTI serves clients across the United States, with additional partners in Canada and the United Kingdom. Hover over any state to see it highlighted.
BTI service area
Not yet active
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Global Partner
Niagara-on-the-Lake, Ontario
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Global Partner
Heybridge, Maldon
Essex, United Kingdom
Multiple Locations to Better Serve You
Looking for VoIP & Communication Service Support?
FAQ
Frequently Asked Questions
Do you support Teams Phone?
Yes, Operator Connect and Direct Routing.
Do you support paging and mass notification?
Yes.
Can you support our legacy PBX during migration?
Yes, through migration to Teams or cloud platforms.
Is monitoring 24/7?
Yes.
Do you handle carrier issues?
Yes, through carrier management.
How quickly will we hear from an engineer?
Submit the form and a BTI engineer replies within one business day on new design and technical sales inquiries. BTI has 40 years in business and serves clients nationwide from Los Angeles, Chicago and Phoenix.
Does BTI offer training for teams to use VoIP systems effectively?
Yes, we provide comprehensive training and resources to ensure your team can fully leverage the VoIP system capabilities.
What types of businesses can benefit from BTI's GlobalView VoIP Support?
BTI’s VoIP managed services are suitable for businesses of all sizes, offering tailored solutions to meet diverse communication needs of single office, to multi-site, and global operations.
How does BTI's GlobalView support contribute to the efficiency of call centers?
Our support enhances call center operations with optimized communication flows and advanced automation tools.
Talk to a BTI Engineer
Tell us about your sites and systems. An engineer replies within one business day on new design and technical sales inquiries.