Managed Infrastructure Services FAQs

What systems and devices does BTI manage?

BTI manages your entire technology stack, including:

• AI infrastructure and workloads
Servers, desktops, laptops
• Wi-Fi access points, switches, firewalls, SD-WAN
• Cloud platforms like Microsoft 365 & Azure
• VoIP systems and collaboration tools
• IoT sensors, OT devices, SCADA and industrial systems
• Security systems (cameras, access control, alarms)
If it runs your business, BTI manages and protects it.

How does managed infrastructure reduce downtime?

Reduced downtime is the product of the right infrastructure, the right design, quality installation, proper configuration, proactive maintenance, monitoring, and life cycle management.  If this process is being managed by BTI, clients report an average of 82% less downtime linked to infrastructure failures than they had before they hired us.

Do you offer 24/7 support and monitoring?

Yes — BTI provides full 24/7/365 monitoring and rapid response, ensuring your systems stay secure and operational around the clock. Issues are addressed instantly, often before end users even notice them.

Can BTI work with our internal IT team?

Absolutely, BTI supports both fully outsourced and co-managed environments. We supplement your IT team with tools, expertise, automation, and coverage so they can focus on strategic work instead of firefighting.

How does BTI handle patching and firmware updates?

BTI automates patching and firmware updates across servers, endpoints, network devices, IoT/OT equipment, and cloud workloads. We ensure updates are applied safely, consistently, and without disrupting operations.

Do you provide cybersecurity as part of managed infrastructure?

Yes, depending on your needs and tech stack.  If BTI is fully managing your infrastructure, cybersecurity is part of the package.  If we are co-managing it, cybersecurity may be separated out of the plan.

How does BTI support hybrid or multi-location environments?

BTI designs, provides, installs, and manages scalable infrastructure for headquarters, remote offices, warehouses, clinics, retail locations, and remote workers, using best practices deployed by highly qualified engineers with experience doing so.  Clients report performance and automation are greatly improved in 99% of surveys.