GlobalView: World-Class Managed Support Services for Communications, IT, and Security Solutions
With over 35 years of experience, BTI’s GlobalView managed support services are the ultimate solution for all your communications, IT, and physical security needs. Whether you're a small business or a large enterprise, we offer customized managed services tailored to your specific requirements.
Talk to Sales & Support 562-298-5000
Managed Solution & Support Services We Offer
GlobalView Support for VoIP Communication Solution
Seamless communication solutions with unparalleled managed support services. From design and installation, to maintenance and upkeep, BTI’s GlobalView Managed Services guarantee fast, secure, and efficient communication support services for a hassle-free experience.
GlobalView Support for IT Products & Services
Experience a network that just works – no hiccups, no delays. We proactively monitor and troubleshoot, ensuring your team stays connected and productive. Fast, reliable, and secure networks mean smoother operations and happier clients.
GlobalView Support for Physical Security Systems
Our service ensures uninterrupted security. If a camera or device fails, our team is instantly notified and begins remote repairs without delay. As part of our GlobalView Support Services Program, we proactively maintain your security system, ensuring its continuous operation.
Benefits of GlobalView Support Services from BTI
Return on Investment from GlobalView Support Services
The return on investment (ROI) from BTI’s GlobalView support services can be substantial, but it varies based on several factors. Here are key points to consider:
Cost Savings
By outsourcing, companies can reduce the need for in-house IT staff, leading to savings in salaries, benefits, and training costs. Additionally, managed services can help avoid costly downtime and reduce the risk of expensive security breaches.
Improved Efficiency and Productivity
BTI provides expertise and resources that may not be available in-house. This leads to more efficient problem-solving and faster implementation of new technologies, which can enhance overall productivity.
Scalability
​As your business grows, BTI services can easily scale to meet increased demand, without the need for significant additional investment.
Focus on Core Business
Our services enable you to concentrate on your main business tasks, boosting productivity and profits, while we handle the technical and security aspects of managing outsourced systems and various vendors.
Improved BCDR
Our services usually include robust business continuity backup and disaster recovery (BCDR) solutions, guaranteeing uninterrupted business operations.
Access to Latest Technologies
Gain access to the latest technology and tools to manage your systems without additional investment from you. For all but the largest businesses, these tools and the efficiency and security they provide would be unaffordable and unmanageable.
Enhanced Security and Compliance
BTI includes security and compliance measures, reducing the risk of data breaches and ensuring compliance with regulations like GDPR, HIPAA, CMMC, TAPA, and other standards with higher quality and lower cost than otherwise possible.
The actual ROI will depend on the specific services used, the size and nature of your business, and your own strategic goals. Besides the eight core areas of ROI, it's also important to consider the qualitative benefits, such as improved employee satisfaction and customer experience, which may not be directly quantifiable but contribute significantly to the overall success of your business.
Overcoming VoIP Challenges with BTI, a Success Story
Tune in to hear a real story of a company that switched to BTI for their VoIP needs. Despite initial hurdles, they found a partner in us. This short highlights the importance of responsive support and the value of a service that goes beyond expectations.
Why Choose BTI as Your GlobalView Support Service Provider?
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35+ years of experience in communications, IT, and physical security industry.
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Best in class all-encompassing support for communications solutions, IT solutions, and facility security system solutions.
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24/7/365 proactive managed support.
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GSA and TESMA approved contractor
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ISNetworld Certified
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Compliance specialists including HIPPA, TAPA, PCI, CMMC, and more.
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$10,000,000 in coverage for cyber, errors and omissions, and general liability.
Contact us for sales and support! 562-298-5000
Certifications and Awards
What Our Customers About our Managed Support Services
BTI consistently solves IT challenges that our staff doesn't have the skill or time for. Their installation team is excellent and their support always makes sure all of our issues are solved.
Jonathon Huff
The Moody Church
BTI has been exactly what our growing company has needed for so long! They provide friendly, professional service and have consistently been willing to go above and beyond to ensure our complete satisfaction.
Rebecca Gadomski
Edgewood Clinical
The entire team at BTI has exceeded my expectations. They took my company to the technology and security level I needed.
Dave Tourje
Alpha Structural, Inc.
GlobalView Managed Support Services Buying Process
Technical Assessment
The baseline is the technical assessment. Our managed support services team will review your current systems and their support needs to determine what is needed to make and keep them operational. A detailed inventory and action plan will be provided at this point with recommendations based on comparison of the current state and the ideal state for these systems.
Business Assessment
If needed, we will work with you to identify technologies you could be using to meet your business goals faster and more affordably. Based on your short, medium, and long-range plans, we will work with you to develop a roadmap for growth, compliance, and efficiency with incremental steps for you to evaluate and plan for the future.
Proposal
Finally, we work with you and your team to provide a customized proposal and scope of support to meet your exact needs. This proposal will include fully itemized and transparent pricing and a service level agreement for you to evaluate and compare to the market.
Acceptance
Upon acceptance, BTI works with you to onboard your systems and vendors into our support services systems and transition service responsibility on your preferred timeline.
Quarterly Reviews
Your BTI team will meet with you no less than once per quarter to discuss any new initiatives, evaluate performance against the goals we have agreed to meet, and to determine what the next quarter’s goals are that we need to meet to best support your business going forward.
Areas We Serve and Support
Managed Support Services in Los Angeles
Navigate the bustling business scene of Los Angeles with confidence, with BTI’s GlobalView Managed Support Services in Los Angeles. Our tailored solutions bring unparalleled desktop care, robust server support, and resilient network services to the City of Angels. Whether you're in Hollywood, downtown LA, or the surrounding areas, trust BTI to keep your technology in sync with your ambitions. Join us in embracing excellence in the heart of Southern California.
Managed Support Services in Chicago
Elevate your business operations in the Windy City with BTI Communications Group's Managed Support Services in Chicago. From the Loop to the suburbs, our proactive solutions ensure your technology aligns seamlessly with your goals. Experience worry-free computing, robust server care, and responsive network support – all designed to propel your Chicago-based business to new heights.
Managed Support Services in Phoenix
In the sun-soaked landscapes of Phoenix, BTI brings a new era of management support. Our Managed Support Services in Phoenix provide a foundation for success, offering reliable desktop care, top-tier server management, and steadfast network support. Embrace the efficiency and security needed to thrive in the Arizona business landscape with BTI at your side.
Brands We Work With
IT Products & Services
Call Or Text Any of Our Locations to Request More Information
BTI Downers Grove
BTI Santa Fe Springs
BTI Phoenix
615 N 48th St, Suite #1048
Phoenix, AZ 85008
p. 602-733-6807