GoodPhone for Astral Energy Success Story
The Covid 19 pandemic greatly impacted how companies operate and communicate. Hybrid information technology solutions that enable...
BTI Communications Group is an authorized Xima Software reseller. We offer the full Xima Suite solutions including Xima Contact Center / Contact Center as a Service and Xima On-premise. Whether you need on-premise, cloud-based, or platform integration solutions, Xima products are available at the best price with us.
Xima Solutions provide a comprehensive and intuitive interface that’ll allow you to easily track and manage all the aspects of your contact center. Whether you contact your clients through phone, e-mail, or chat, with Xima Software and BTI Communication your clients will be able to contact you quickly and efficiently.
Web Chat & more.
Recording Library & more.
Routing calls automatically and intelligently to the best customer service representative, every time.
Rather than making customers wait on hold, the system will automatically call them back which increases customer satisfaction levels and helps manage and control peak call times.
Customizing visual displays that enable managers and supervisors to make time-critical decisions and keeps employees accountable and responsible.
View communications from start to finish which provides actual validation of data and analytics reporting.
Enabling your customers to chat with you rather than call you by managing that communication method centrally in the contact center.
All the historic data and Realtime reporting how you need it, when you need it.
Web-Based CRM API
Active State Control
Contact Center Agent Client (CCAC)
Customize and Notate Recordings
Track Success with Scorecards
Recording Monitor & more.
Historical Call Data
Screen Pop Profile
Logistics, construction, healthcare, and medical professional businesses are just some of the many companies we support. Regardless of your company size or the complexity of your communication systems, we can help.
BTI support can extend through to any area needed to ensure your contact center success. We understand IT, regulatory compliance, and most cloud and premise database and SAAS applications and their application in the contact center.
We will make it our business to understand your needs and adapt the Xima solution as needed to meet those needs. A complete scope of work plus professional project management and follow through to your desired result are assured with BTI.
Dedicated Expert Staff
Your company will receive dedicated IT, security, and communication experts as needed to ensure your project and support are successful.
BTI consistently solves IT challenges that our staff doesn't have the skill or time for. Their installation team is excellent and their support always makes sure all of our issues are solved.
BTI has been exactly what our growing company has needed for so long! They provide friendly, professional service and have consistently been willing to go above and beyond to ensure our complete satisfaction.
The entire team at BTI has exceeded my expectations. They took my company to the technology and security level I needed.
BTI Downers Grove
1441 Branding Ave Suite #200
Downers Grove, IL 60515
BTI Santa Fe Springs
12155 Mora Drive, Suites #1&2
Santa Fe Springs, CA 90670
Itemized and fully transparent quote with no hidden costs or fees
No charge site survey
Detailed scope of work and review of the recommended solution