Xima Contact Center Automation Reporting and Solutions Reseller

Take Your Customer Experience to The Next Level with Xima Software

BTI Communications Group is an authorized Xima Software reseller. We offer the full Xima Suite solutions including Xima Contact Center / Contact Center as a Service and Xima On-premise. Whether you need on-premise, cloud-based, or platform integration solutions, Xima products are available at the best price with us.

Xima Solutions provide a comprehensive and intuitive interface that’ll allow you to easily track and manage all the aspects of your contact center. Whether you contact your clients through phone, e-mail, or chat, with Xima Software and BTI Communication your clients will be able to contact you quickly and efficiently.

Ready to learn more?

Call or text one of our offices

615 N 48th St, Suite #1048

Phoenix, AZ 85008
p. 602-733-6807

BTI Is Your Certified Xima Supplier

Xima Customer Features

Skill-Based Routing
Queue Callback
Web Chat & more.

Xima Agent Features

Agent Dashboards
Intuitive Design
Multichannel Communications
Remote Work

Xima Supervisor Features

Reports
Custom Reports
Realtime View
Recording Library & more.

Xima Platform Features

Skill-Based Routing

Routing calls automatically and intelligently to the best customer service representative, every time.

Queue Callback

Rather than making customers wait on hold, the system will automatically call them back which increases customer satisfaction levels and helps manage and control peak call times.

Realtime Monitoring

Customizing visual displays that enable managers and supervisors to make time-critical decisions and keeps employees accountable and responsible.

Cradle to Grave Reporting

View communications from start to finish which provides actual validation of data and analytics reporting.

Web Chat

Enabling your customers to chat with you rather than call you by managing that communication method centrally in the contact center.

Complete Customization

All the historic data and Realtime reporting how you need it, when you need it.

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Additional Xima Features

Dashboard Values
Account Codes
Web-Based CRM API
Reason Codes
Active State Control
Contact Center Agent Client (CCAC)

WebService Integration
Compressed Recordings
Customize and Notate Recordings
Track Success with Scorecards
Recording Monitor & more.

Threshold Notifications
Historical Call Data
Realtime Data
Screen Pop Profile
Chat JavaScript API

How BTI & Xima Software Will Empower Your Remote Workforce!

Call or text us to schedule a free consultation!

Have an expert call you!

615 N 48th St, Suite #1048

Phoenix, AZ 85008
p. 602-733-6807

We Provide Reliable Contact Center Solutions

Industry Driven

Logistics, construction, healthcare, and medical professional businesses are just some of the many companies we support. Regardless of your company size or the complexity of your communication systems, we can help.

Superior Support

BTI support can extend through to any area needed to ensure your contact center success. We understand IT, regulatory compliance, and most cloud and premise database and SAAS applications and their application in the contact center.

Results Oriented

We will make it our business to understand your needs and adapt the Xima solution as needed to meet those needs. A complete scope of work plus professional project management and follow through to your desired result are assured with BTI.

Dedicated Expert Staff

Your company will receive dedicated IT, security, and communication experts as needed to ensure your project and support are successful.

Call or text any of our offices to speak with Xima Solutions expert.

Have an expert call you!

615 N 48th St, Suite #1048

Phoenix, AZ 85008
p. 602-733-6807

What Our Clients Say About Us

BTI consistently solves IT challenges that our staff doesn't have the skill or time for. Their installation team is excellent and their support always makes sure all of our issues are solved.

Jonathon Huff

The Moody Church

BTI has been exactly what our growing company has needed for so long! They provide friendly, professional service and have consistently been willing to go above and beyond to ensure our complete satisfaction.