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Expert Support and Upgrades for Mitel Connect formerly ShoreTel 

BTI is a ShoreTel Partner

Expert Support &  Upgrades for Mitel Connect / ShoreTel

BTI Communications Group has been at the forefront of unified communications with ShoreTel / Mitel Connect support since 2007.  Mitel purchased ShoreTel in 2017 and has since renamed the ShoreTel business phone system while continuing to support and upgrade its hardware and software. Throughout this process, BTI has helped hundreds of businesses optimize, maintain, and grow their return on investment in their phone system and contact center technology from Mitel.

BTI provides an array of remote and on-site products and services from wiring and VoIP infrastructure to advanced contact center and data center software and hardware integrations and upgrades.  BTI also supports and provides SIP trunking at discount rates plus SIP protocol devices and converters to connect your systems’ security, intercom, and paging solutions.  


Ready to learn more?

Call or text one of our offices

615 N 48th St, Suite #1048

Phoenix, AZ 85008
p. 602-733-6807

BTI was awarded Mitel Technical Excellence certificate

Mitel Connect, Formerly Known as the ShoreTel Phone System

MiVoice Connect​

  • Desktop and Mobile Applications

  • Real-Time Messaging, Video, and Voice Calling

  • Multi-Region, Language Support

  • Softphone

  • Workgroups

  • Event Wizard

  • Contact Center with Multichannel Routing

  • Cloud, On-site, and Hybrid Deployments

  • Historical Reporting

Mitel IP phones feature rich business phone system
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Mitel Phones

  • Mitel 6905 IP Phone

  • Mitel 6910 IP Phone

  • Mitel 6920w IP Phone

  • Mitel 6930w IP Phone

  • Mitel 6940w IP Phone

  • Mitel 6970 IP Conference Phones & more 

Supported ShoreTel Phones

  • ShoreTel 230 and 230-2

  • ShoreTel 265

  • ShoreTel 480

  • ShoreTel 485

  • ShoreTel 115

  • ShoreTel 560 and 560-2

  • ShoreTel 565

  • ShoreTel 655 and 655-2

Contact Center​

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  • Call Recorder 

  • Contact Center Agent Dashboard 

  • Contact Center Email Alert Service

  • Contact Center Instant Override Message 

  • Contact Center Interaction Viewer

  • Business Process Application Integration 

  • Access calls, text, CRM data, call history, reports, and more

Advanced Mitel Connect Features

  • Application Dialer (AppDialer)

  • BCA (Bridged Call Appearance) Call Hold

  • Monitor 

  • Call Recorder

  • Call Router 

  • Called Directed Router 

  • Connect Fax

  • Do Not Disturb (DND) Override Application

  • Emergency Notification Integration

  • Enhanced Paging Application

  • Hospitality Connector

  • Multi-Super Group Application & more

See How Historical Reporting Works!

Call or text one of our offices today for a free consultation

615 N 48th St, Suite #1048

Phoenix, AZ 85008
p. 602-733-6807

We Provide Reliable Business Communication Solutions

Industry Driven

Logistics, construction, healthcare, and medical professional businesses are just some of the many companies we support. Regardless of your company size or the complexity of your VoIP communication requirements, we can help!

Superior Support

 We take the time to understand your business and properly configure your systems according to best practices for your industry. Our support services are designed to ensure that you and your system are in sync and operational when that call occurs. 

Security & Compliance

 BTI provides affordable outsourced monitoring, patching, software upgrades, and remote administration, so you can stay compliant and secure.   

Dedicated Expert Staff

Our MiVoice Office Engineers all have more than a decade of experience serving companies like yours using MiVoice Office.  These engineers and consultants are dedicated to your success.  

BTI Communications Group offers a wide range of business communication services, Business Phones, Cellular Boosting, Internet Access and Telecom Brokerage, Paging & Emergency Notification, VoIP Service, Web & Audio Conferencing Service and Equipment, VoIP Infrastructure & more. With BTI you get more than just an installation company or VOIP service provider, we help you maximize the ROI from your technology investment.

With over 35 years of experience, BTI is a trusted partner to healthcare, government agencies, and businesses of all sizes. They rely on our expertise to install, upgrade, and replace their communication systems.

Key Features of Our Service

  • Scalable communication solutions that grow with your company

  • Easy deployment, fast and efficient services

  • Real-time system and network health alerts

  • 24/7/365 support

  • Certified engineers and consultants

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Call or text us one of our offices to speak with one of our security experts

615 N 48th St, Suite #1048

Phoenix, AZ 85008
p. 602-733-6807

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What Our Clients Say About Our ShoreTel and Mitel Services

BTI consistently solves IT challenges that our staff doesn't have the skill or time for. Their installation team is excellent and their support always makes sure all of our issues are solved.

Jonathon Huff

The Moody Church

BTI has been exactly what our growing company has needed for so long! They provide friendly, professional service and have consistently been willing to go above and beyond to ensure our complete satisfaction.

Rebecca Gadomski

Edgewood Clinical

The entire team at BTI has exceeded my expectations. They took my company to the technology and security level I needed.

Dave Tourje

Alpha Structural, Inc.

Top BTI Articles 

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Start With A Free Consultation

We will provide the following at no cost:

  • Itemized and fully transparent quote with no hidden costs or fees

  • No charge site survey

  • Detailed scope of work and review of the recommended solution

Multiple Locations to Better Serve You

BTI Downers Grove

1441 Branding Ave Suite #200

Downers Grove, IL 60515

p. 312-432-5300

BTI Santa Fe Springs

12155 Mora Drive, Suites #1&2

Santa Fe Springs, CA 90670

p. 562-298-5000

BTI Phoenix

615 N 48th St, Suite #1048

Phoenix, AZ 85008
p. 800-435-7284

Tell us about yourself
Get started on a solution that saves

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