Expert Support and Upgrades for Mitel Connect formerly ShoreTel

Expert Support & Upgrades for Mitel Connect / ShoreTel

BTI Communications Group has been at the forefront of unified communications with ShoreTel / Mitel Connect support since 2007. Mitel purchased ShoreTel in 2017 and has since renamed the ShoreTel business phone system while continuing to support and upgrade its hardware and software. Throughout this process, BTI has helped hundreds of businesses optimize, maintain, and grow their return on investment in their phone system and contact center technology from Mitel.

BTI provides an array of remote and on-site products and services from wiring and VoIP infrastructure to advanced contact center and data center software and hardware integrations and upgrades. BTI also supports and provides SIP trunking at discount rates plus SIP protocol devices and converters to connect your systems’ security, intercom, and paging solutions.

Ready to learn more?

Call or text one of our offices

615 N 48th St, Suite #1048

Phoenix, AZ 85008
p. 602-733-6807

BTI was awarded Mitel Technical Excellence certificate

Mitel Connect, Formerly Known as the ShoreTel Phone System

MiVoice Connect

Desktop and Mobile Applications
Real-Time Messaging, Video, and Voice Calling
Multi-Region, Language Support
Softphone
Workgroups
Event Wizard
Contact Center with Multichannel Routing
Cloud, On-site, and Hybrid Deployments
Historical Reporting

Mitel IP phones feature rich business phone system

Mitel Phones

Mitel 6905 IP Phone
Mitel 6910 IP Phone
Mitel 6920w IP Phone
Mitel 6930w IP Phone
Mitel 6940w IP Phone
Mitel 6970 IP Conference Phones & more

Supported ShoreTel Phones

ShoreTel 230 and 230-2
ShoreTel 265
ShoreTel 480
ShoreTel 485
ShoreTel 115
ShoreTel 560 and 560-2
ShoreTel 565
ShoreTel 655 and 655-2

Contact Center

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Call Recorder
Contact Center Agent Dashboard
Contact Center Email Alert Service
Contact Center Instant Override Message
Contact Center Interaction Viewer
Business Process Application Integration
Access calls, text, CRM data, call history, reports, and more

Advanced Mitel Connect Features

Application Dialer (AppDialer)
BCA (Bridged Call Appearance) Call Hold
Monitor
Call Recorder
Call Router
Called Directed Router

Connect Fax
Do Not Disturb (DND) Override Application
Emergency Notification Integration
Enhanced Paging Application
Hospitality Connector
Multi-Super Group Application & more

See How Historical Reporting Works!

Call or text one of our offices today for a free consultation

615 N 48th St, Suite #1048

Phoenix, AZ 85008
p. 602-733-6807

Request a Quote

We Provide Reliable Business Communication Solutions

Industry Driven

Logistics, construction, healthcare, and medical professional businesses are just some of the many companies we support. Regardless of your company size or the complexity of your VoIP communication requirements, we can help!

Superior Support

We take the time to understand your business and properly configure your systems according to best practices for your industry. Our support services are designed to ensure that you and your system are in sync and operational when that call occurs.

Security & Compliance

BTI provides affordable outsourced monitoring, patching, software upgrades, and remote administration, so you can stay compliant and secure.

Dedicated Expert Staff

Our MiVoice Office Engineers all have more than a decade of experience serving companies like yours using MiVoice Office. These engineers and consultants are dedicated to your success.

BTI Communications Group offers a wide range of business communication services, Business Phones, Cellular Boosting, Internet Access and Telecom Brokerage, Paging & Emergency Notification, VoIP Service, Web & Audio Conferencing Service and Equipment, VoIP Infrastructure & more. With BTI you get more than just an installation company or VOIP service provider, we help you maximize the ROI from your technology investment.

With over 35 years of experience, BTI is a trusted partner to healthcare, government agencies, and businesses of all sizes. They rely on our expertise to install, upgrade, and replace their communication systems.

Key Features of Our Service

Scalable communication solutions that grow with your company

Easy deployment, fast and efficient services

Real-time system and network health alerts

24/7/365 support

Certified engineers and consultants

Call or text us one of our offices to speak with one of our security experts

Have Us Call You!

615 N 48th St, Suite #1048

Phoenix, AZ 85008
p. 602-733-6807

What Our Clients Say About Our ShoreTel and Mitel Services

BTI consistently solves IT challenges that our staff doesn't have the skill or time for. Their installation team is excellent and their support always makes sure all of our issues are solved.

Jonathon Huff

The Moody Church

BTI has been exactly what our growing company has needed for so long! They provide friendly, professional service and have consistently been willing to go above and beyond to ensure our complete satisfaction.