IT Services FAQs | Managed IT & Cybersecurity Questions | BTI

What makes BTI different from other IT service providers?

BTI is not just an IT service company, we’re your single strategic partner for IT, cybersecurity, compliance, electronic security, and communication system solutions.
Enterprise Grade Products and Services at SMB Rates, No Substandard MSP Only Solutions or Private Equity Markups
Familiar, Local Techs on-site and on the Helpdesk
Compliance First – ISO 27001 Compliant Support and Security
Transparent itemized pricing without hidden charges

How do BTI’s IT services reduce operational risk?

We routinely scan and pen test ourselves, our tools, and your environment as part of the service.  No other vendor affordably offers our level of service.  The result: fewer surprises, less downtime, and reduced legal, financial, operational and reputational risk.

Can BTI help with cost control and IT budgeting?

Yes. We deliver predictable pricing, insight into cost drivers, and strategic roadmaps that align your IT spend with growth, risk, and compliance goals.

How does BTI support business continuity?

We deploy built-in redundancy, cloud failover, disaster recovery, and ransomware response plans—ensuring you stay operational during cyber events or system failures.

Will BTI assist with insurance and audit requirements?

Absolutely. We provide the documentation, patching records, security protocols, and compliance controls required by insurers, auditors, and regulatory bodies.

How Does BTI Help Us Make Better Technology Decisions?

We provide **proactive IT strategy**, not just reactive support. Our experts help you:

• Identify savings on recurring expenses (100% of clients save money here).
• Eliminate duplicate expenses (50% of clients save money here).
• Correctly configure cloud and SAAS spend for actual usage needs (80% of businesses save money here).
• Eliminate vendor waste and license sprawl (100% of clients save money here).
• Align technology with your growth plan – Ask for case studies – Our clients outperform the market by a wide margin in growth, automation, and efficiency.
• In house advisory included from experts in IT, Cabling, Infrastructure, Cloud, Cybersecurity, VoIP, Contact Center, Security Systems, and AI.

Can BTI Help Lower My IT and Compliance Costs?

Absolutely. We optimize your tech spend by:

• Eliminating redundant services and vendors.
• Reducing payroll, maintenance, and support costs.
• Managing renewals, subscriptions, and support plans.
• Reducing downtime and productivity losses.
• Providing a liability shielding services that protects against legal, contractual, or regulatory risk.

How Does BTI Improve Both Cybersecurity and Physical Safety?

BTI protects your people, property, and data with a converged security approach:

• 24/7 network and endpoint protection
  Encrypted cloud backups + ransomware recovery
• CCTV camera systems with AI-powered analytics
• Door and gate access control
• Visitor management systems
• Paging and emergency mass notification

How Does BTI Help Improve Employee Productivity?

We reduce friction, outages, and inefficiencies that slow your team down. Our services include:

• Microsoft 365 management & optimization
  Help desk with fast resolution SLAs
• Remote work setup with secure cloud access
• Unified communication tools (VoIP, Teams)
• Mobile Device Management (MDM)
• Standardized configurations and device deployment

With BTI, your staff spends less time waiting on IT—and more time working productively.

Why Is It Better to Have One Vendor for IT, Security, and VoIP?

Consolidating your vendors into a single-source provider like BTI means:

• No gaps in responsibility or risk.
• A 360° view of your tools, costs.
• Faster issue resolution.
• Simplified billing and compliance.
• Better integration between tools for AI, IT, voice, security, and infrastructure.

This model lowers total cost of ownership and eliminates chaos from managing multiple providers.

Does BTI Help with Compliance and Audit Readiness?

Yes. We support frameworks like HIPAA, CMMC, PCI-DSS, and more.  We also offer:

• An inital assessment and penetration test at no cost.
• Recurring assessments, GRC software, risk controls, and evidence management, plus:
• Asset and access inventories
• Patch logs and audit trails
• Encryption and backup documentation
• Security policies and remediation plans
• Assistance with cyber insurance requirements

Assistance with whatever you need to prove you are compliant with your governance framework.

What’s Included in BTI’s Strategic Business Reviews (SBRs)?

SBRs involve a data-driven review of:

• Open Projects and Tickets
• Risk Management, Cybersecurity, and Compliance
• Automation and Technology Roadmap
• Strategic planning based on your goals

Because BTI’s team is vertically focused and includes experts in infrastructure, AI, VoIP, and security, you leverage technology that works for you rather than the other way around.  SBRs are your opportunity to chart your future expansion initiatives with the right team supporting your efforts.

How Fast Can BTI Get Started with My Business?

No later than 30 days from signing in most cases. Onboarding involves project planning including:

• Initial Pen Test and Plan of Action and Remediation for Found Vulnerabilities
• Documentation of Systems and Configuration
• Onboard systems to our Network Operations Center and Security Operations Center
• Onboarding users to our Help Desk
• Services and licensing billing transition. 

What service areas do you cover?

We provide nation-wide coverage for remote and co-managed IT and local Southern California and Chicago Area coverage for fully managed IT.  

Can BTI work alongside our internal IT team?

Yes. Our co-managed IT services let you delegate Tier 1 support, patching, or even full projects, without losing control. We extend your capabilities while freeing up your time.

What’s included in your remote monitoring and maintenance?

24/7 system monitoring, OS patching, firmware updates, endpoint security, managed firewall and SD-WAN, compliance and vulnerability reporting and/or management, and NOC and SOC support for critical network infrastructure, VoIP, Contact Center, and third party software applications.

What does your Help Desk include?

U.S.-based help desk support via phone, email, or chat. We offer same-day response and documented workflows, with 24/7 availability based on your service plan.

Can BTI manage our Microsoft 365 environment?

Yes. From licensing and MFA to backups and threat protection, we manage the full Microsoft 365 stack, so your team stays secure and compliant.

What about onsite or emergency support?

BTI offers both. Local in-person support is included in service tiers or billed as needed. Emergency and after-hours support is available by SLA or escalation.

How does BTI help with compliance readiness?

We manage the technical safeguards required by frameworks like HIPAA, PCI, and CMMC, access controls, backups, logging, encryption, and more, and support your audits with real deliverables.

Do you provide IT policy documentation and asset inventory?

Yes. BTI helps document your infrastructure, inventory, access privileges, and policies to meet internal governance or third-party compliance standards.