Call Recording, Screen Recording, Analytics, Reporting, Coaching, Workforce Management, and Agent Gamification
BTI’s goal is to help you evaluate and select the right contact center solutions to meet your contact center goals. The DVSAnalytics Encore solution may be the right solution for you if you have more than 15 agents and your goal is improved customer service, lower cost, or improved sales outcomes.
BTI can help you procure, customize, and implement Encore software so that you can begin to increase sales and customer satisfaction right away. BTI’s experience includes industries from government, education, public safety, finance, healthcare, logistics, and manufacturing.
BTI Is Your Certified DVSAnalytics Supplier
Get the most out of your recorded interactions with DVSAnalytics Workforce Optimization. Get valuable data-driven insights from all your recorded interactions such as voice recordings to uncover all the critical areas that need attention.
Collect metadata from third-party applications and leverage it to create powerful search capabilities to categorize data in a more meaningful way.
Take advantage of DVSAnalytics Automated Quality Management Feature (AQM) and automatically all of your audio interactions into the text to gain valuable business intelligence that allows you to keep track of your agents' performance, processes, adherence, compliance, sales effectiveness, and more.
Use DVS Solutions to deliver the discovered insights to your contact center operations center and improve your customer interactions.
Keep track of the agent’s performance and evaluate every interaction with the DVSAnalytics Quality app. Use custom scorecards, and calibration tools to get ahead of the competition and uncover valuable insights from every interaction.
E-Coaching & E-Learning
Increase your agent’s performance while reducing the time needed on 1:1 meetings and allow your managers to focus on business profitable tasks.
Assesses ongoing agent performance at an individual, team, or department level and uses keywords to scan every single interaction and make coaching more effective.
Search & Retrieval
Organize, review, and retrieve, audio and desktop recordings with DVS Encore Call and Quality Management App.
Monitor sales interactions to boost sales and leverage Speech Analytics to analyze closing attempts, and objection responses to increasing revenue!
Ensure your team follows critical industry, regulatory, and legal compliance requirements while analyzing every interaction to isolate non-compliant agents and scenarios.
Voice of The Customer
Improve customer satisfaction and retention, receive inputs on products and services, discover potential problem areas, and more.
Encourage learning and increase your agent’s performance with the DVSAnalytics Gamification feature! Gain valuable insights, track trends, and create incentive programs to boost employee productivity while creating a fun environment for everyone involved!
Workforce Management Functionality
Forecast Your Call Volume, Schedule Your Agents, and Manage Compliance With the Schedule in Our All-In-One Workforce Management Application (WFM).
Accurately Forecast and Schedule Your Team: Monitor your staff in real-time, create forecasts based on historical trends and leverage the information to create a data-driven workforce
Increase ROI: Efficiently Schedule and manage your employee's schedules in an intuitive, easy-to-use interface and reduce the stress of managing full teams
Real-Time Agent Adherence: Get immediate access to the agent’s performance and allow your team to view current vs planned activities to keep track of everyone's performance and make real-time data-driven decisions.
DVSAnalytics is compatible with phone systems from:
What Our Clients Say About Our Service
BTI consistently solves IT challenges that our staff doesn't have the skill or time for. Their installation team is excellent and their support always makes sure all of our issues are solved.
The Moody Church
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The entire team at BTI has exceeded my expectations. They took my company to the technology and security level I needed.
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Key Features of Our Service
Competitive, Itemized Pricing
On-Demand Experts Available 24/7
Customized Scope of Work Ensuring Your Project Goals Are Met
Optional Managed Service and Support
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Itemized and fully transparent quote with no hidden costs or fees
No charge site survey
Detailed scope of work and review of the recommended solution
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