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HIPAA-Compliant Healthcare Communication Solutions
BTI delivers secure healthcare communication solutions – cloud VoIP, omnichannel contact centers, appointment automation & compliance expertise. Request your free consultation today!
Transform Healthcare Contact Center Service and Value with BTI
BTI is your trusted vendor-agnostic partner, delivering innovative communication solutions tailored to the unique needs of healthcare organizations. We understand the challenges that healthcare organizations face integrating communications technologies for patient scheduling, billing, and telemedicine. We understand that patient and provider experience is of paramount importance. We further understand that savings, ROI, and time to value will determine whether our efforts succeed or fail in the eyes of financial and operational stakeholders.
BTI will help you evaluate the alternatives, explore and implement EHR integrations, and best leverage emerging technologies like artificial intelligence, chat, virtual assistants, and quality and workforce management tools to boost your bottom line. Our help extends beyond simply implementing UCaaS and CCaaS platforms. Our team works with your team to drive value and maintain security and operational reliability while continually optimizing your systems for exceptional patient experience and operational and financial efficiency.
Streamline your unified communication operations with GlobalView Support Services. Get real-time insights and remote support to boost your system reliability.
Key Communication Features for Healthcare
Scalable Platforms
Flexible systems designed to adapt to the needs of healthcare organizations, accommodating growth, multiple locations, and peak patient communication demands.
Omnichannel Communication
Create seamless patient interactions by integrating voice, email, SMS, chat, and patient portals into a unified hospital telephone system that improves accessibility and satisfaction.
86% of customers expect conversations to shift harmoniously between communication channels (McKinsey)
AI-Driven Virtual Assistants
Leverage generative AI-powered virtual assistants to automate routine patient inquiries, such as appointment scheduling, test results, and billing questions, enabling staff to focus on complex patient care.
Empower Your Healthcare Communication with Cloud Call Center Software
Streamline patient engagement and support with BTI’s generative AI Cloud Call Center Software. Enhance operational efficiency, reduce wait times, and deliver personalized care—all through advanced, scalable communication solutions.
Simplify Telecom Services for Seamless Connectivity
Partner with BTI for Telecom Service Procurement tailored to your healthcare needs. Optimize costs, improve connectivity, and ensure reliable communication across your organization.
Integrated Communication Solutions for Healthcare Organizations
Unified Communication Infrastructure
Combine cellular, Wi-Fi, and cloud-based systems to create a robust, unified infrastructure that supports telehealth, patient monitoring, and secure data sharing across your organization.
The Power of AI for Healthcare
Enhance patient care with BTI’s AI and machine learning integrations. Automate routine tasks like appointment reminders, patient engagement, and even conversational AI for efficient and personalized communication.
Lightning-Fast Deployment
Combine cellular, Wi-Fi, and cloud-based systems to create a robust, unified infrastructure that supports telehealth, patient monitoring, and secure data sharing across your organization.
Did You Know? AI is expected to power 95% of all customer interactions in the year 2025 (Gartner)
Advanced AI Capabilities:
Advanced AI Capabilities:
- Automated Patient Engagement: Reduce staff workload with self-service scheduling and follow-ups.
- Speech Recognition: Enable real-time transcription and analysis for improved accuracy and documentation.
- Conversational AI: Enhance call handling and triage processes for a superior patient experience.
Seamless System Integration
As your medical phone system providers, BTI ensures that your communication systems integrate effortlessly with existing healthcare platforms, including:
- Electronic Health Records (EHR): Streamline documentation and data sharing for better patient outcomes.
- Practice Management Software (PMS): Improve administrative workflows and staff coordination.
Appointment Management Made Easy
Send real-time reminders via voice, text, or email to reduce no-shows and optimize scheduling. Cancellations? Automate the rescheduling process to ensure your calendar stays full and efficient.
Secure Payment Processing
Guide patients through safe, HIPAA-compliant payment options for effortless billing and peace of mind.
Emergency Preparedness & Resilience
Ensure uninterrupted communication during emergencies, high call volume periods, or network outages with BTI’s proactive monitoring and reliable support.
Why Medical Organizations Choose BTI’s Healthcare VoIP Services
Key Differentiators
Integrated Communication & Automation
BTI goes beyond traditional communication solutions by integrating advanced voice and data systems with AI and hyper-automation technologies. Our approach connects your communication tools with logistics platforms like Transportation Management Systems (TMS) to:
- Enhance productivity with real-time updates.
- Automate repetitive tasks to minimize errors.
- Improve customer satisfaction with timely, accurate information.
Reliable 24/7 Support
Downtime is not an option for your business. BTI provides round-the-clock support to keep your communication systems operational. From installation to proactive maintenance, our dedicated experts are always available to ensure your business runs smoothly, no matter the time or location.
Create Unforgettable Patient Experiences
Tailored and Unified Solutions
BTI delivers a wide range of services, including VoIP solutions for healthcare, paging systems, omnichannel platforms, AI-driven tools, and advanced UCaaS/CCaaS solutions. As a vendor-agnostic provider, we design customized systems that enhance patient engagement, optimize workflows, and address the unique needs of healthcare providers.
Industry-Leading UCaaS and CCaaS Expertise
From Microsoft Teams to Zoom and other top platforms, BTI provides tailored communication solutions to support collaboration and improve patient communication. Our approach ensures your organization has the tools that best fit your needs for efficient and effective operations.
HIPAA-Compliant Unified Communication Solutions
Meeting stringent healthcare regulations is critical. BTI ensures your systems comply with HIPAA, HITRUST, and other standards, safeguarding patient data while maintaining operational transparency and reliability.
24/7/365 Dedicated Support
Healthcare never stops, and neither do we. BTI’s support team is always available to keep your communication systems running smoothly, with proactive monitoring to address potential issues before they arise.
Proactive Monitoring and Seamless Integration
Our real-time monitoring ensures uninterrupted performance, while seamless integration across platforms—UCaaS, CCaaS, paging systems, and AI tools—unifies your communication infrastructure for maximum efficiency and collaboration.
Custom Solutions for Healthcare Workflows
BTI tailors’ communication systems to streamline operations and improve care delivery. From scheduling appointments and managing patient follow-ups to integrating with EMR/EHR platforms, our solutions are designed to meet your specific needs.
End-to-End Services & Support for Healthcare Organizations
BTI offers a wide range of services across our three divisions—Physical Security, IT Solutions, and Voice System Solutions—designed to enhance healthcare operations, ensure compliance, and improve patient care:
BTI’s Experience: Our Success Across Multiple Industries
“They are the experts on security coverage, but they also listen to our needs based on what we know to be our healthcare workflow and security vulnerabilities. We require expert on-demand support to manage a large network of clinics. Our experience has been that they will go out of their way to take care of us.”
We’re incredibly grateful for BTI Group’s expertise and customer-centric approach. They made a complex project feel manageable and stress-free. We look forward to utilizing their services again in the near future for any upcoming IT needs.
Excellent Service
“BTI came through for us on our first day here. Both Yuriy Tatarintsev and Jesus Vargas did everything they could in making sure we were up and running on April 17th. They are very professional and took the time to explain what needed to be done and what still needs to be done for our complete and secure set up. Thank you!”
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