Customized, Secure AI Enabled Contact Center Solutions by BTI

Connect with your customers on their terms and create exceptional, personalized experiences that leave a lasting impression.

• Inbound Calls: Advanced call management with the flexibility and scalability of the cloud, delivering the robust functionality of on-premises systems at a fraction of the cost.
• Outbound Communication: Proactively engage customers with tailored messaging—share updates, follow up on purchases, & implement strategic outreach campaigns to enhance customer relationships.
• Blended Communication: Maximize efficiency and productivity with a combination of inbound and outbound call handling, optimizing agent workflows and boosting sales during downtime.
• Omnichannel Digital Engagement: Provide a unified experience across voice, SMS, email, & social media with a comprehensive platform designed to meet customers on their preferred channels.
• AI-Powered Virtual Agents: Harness cutting-edge AI to manage routine interactions via Voice & SMS, delivering 24/7 support and enhancing customer satisfaction without adding to agent workloads.

Empower your agents with the advanced tools offered by industry-leading CCaaS providers, enabling them to deliver exceptional performance.

• Omnichannel Communications: Seamlessly connect with customers via chat, email, voice, or social media, ensuring personalized interactions on their preferred channels.
• Agent Desktop: Grant agents the flexibility to access your cloud-based platform anytime, anywhere, for maximum productivity.
• Agent Assistance: Enhance customer interactions with real-time monitoring, coaching, and access to valuable resources during calls.
• Gamification: Inspire agents with rewards-based systems designed to foster motivation, collaboration, and goal achievement.

Streamline your operations and enhance customer experiences with cutting-edge management tools from top CCaaS providers, supported by BTI’s expert customization and guidance.

• Workflow Automation: Synchronize your contact center with CRM, sales, and marketing platforms to create seamless experiences that give agents instant access to customer data.
• Workflow Optimization: Gain real-time insights into call management and agent performance to refine operations.
• Quality Management: Equip your team with the tools they need to consistently exceed customer expectations and drive revenue.
• Reporting: Access real-time and historical data to uncover actionable insights and track contact center performance.
• Analytics: Utilize advanced analytics to optimize processes, reduce costs, and improve customer satisfaction through data-driven decisions.

Connect with your customers on their terms and create exceptional, personalized experiences that leave a lasting impression.

• CRM Integrations: Seamlessly integrate your contact center with leading CRM platforms like Zendesk, Salesforce, Oracle, and ServiceNow. This unified approach ensures agents have immediate access to comprehensive customer information, enhancing service quality and efficiency.
• UC Integrations: Enhance communication by connecting your contact center with top collaboration tools such as Microsoft Teams, Zoom Phone, and RingCentral. This integration fosters seamless internal and external interactions, promoting a cohesive and efficient communication environment.
• APIs: Customize your solutions with easy-to-use APIs, enabling advanced functionality and unique workflows tailored to your business needs.