Co-Managed IT Support: Many providers call this “co-managed IT.” In practice, most only offer ticket overflow - without ownership, execution authority, or accountability.
BTI’s co-managed IT model is designed for regulated, audited, and operationally complex environments where execution and proof matter as much as support.
This model is built for organizations with internal IT teams who need an accountable operating partner — not just access to tools or overflow helpdesk support.
35+
Years of Proven Expertise
15+
Industries Served
10,000+
Alerts Handled, Zero Missed
98%
Client Retention Year After Year
35+
Years of Proven Expertise
15+
Industries Served
10,000+
Alerts Handled, Zero Missed
98%
Client Retention Year After Year
BTI provides both the monitoring platforms and the operational discipline required to configure, maintain, and act on them — closing the gap where most internally managed tools fail.
Without proper execution, monitoring and management tools are often underused, ignored, or abandoned entirely.
Why "Co-Managed IT" and "Hybrid IT" Are Incomplete Models
Support without execution authority creates operational and compliance gaps.
BTI co-managed support closes those gaps with execution. “Co-managed IT” is often used to describe shared helpdesk support. In regulated environments, this model frequently fails audits, insurers, and uptime requirements. BTI’s modern co-managed IT model focuses on execution, accountability, and compliance proof. What we offer is the co-managed version of “Infrastructure-Led Managed IT.”
Tools without operational ownership consistently fail to reduce risk or downtime.
BTI provides the tools and the execution to keep your business operational, secure, and compliant.
In regulated environments, ambiguity in responsibility is treated as risk — by auditors, insurers, and customers alike.
Auditors and Insurers Don't Accept Shared Ambiguity
With 40+ years of IT leadership and ISO 27001 compliant practices, BTI gives your team clear roadmaps, budget planning, a clear shared responsibility matrix, and compliance oversight; so, your IT works as hard as you do with continual compliance and controls.
Managed Cybersecurity Services
From advanced threat protection to compliance monitoring, BTI builds security into every service in a successful way as 94% of our clients pass audits on their first attempt. BTI owns day-to-day security execution, monitoring, and response — not just alerting.
IT Consultancy Services
Whether upgrading infrastructure, migrating to the cloud, or planning cybersecurity strategies, our consultants create tailored roadmaps that align with your business goals.
IT Infrastructure Services
Build a scalable, future-ready IT environment that drives productivity and supports business growth. Infrastructure is operated, maintained, and secured under documented responsibility — not left to shared assumptions.
Security System Integration Services
Centralize IT, security, and communications into one streamlined system to improve efficiency and resilience.
Hardware Maintenance Services
Extend the life of your IT investments with proactive care, updates, and vendor support management.
A Trusted Co-Managed IT Support Partner for SMBs & Enterprises
At BTI, we strengthen IT teams of every size with expert Co-Managed IT Support. Backed by 40+ years of experience and ISO 27001-certified practices, our approach helps businesses cut downtime, reduce risks, and scale with confidence. In fact, our clients pass audits on their first attempt because our co-managed IT solutions include the operational, security, policy, frameworks, third party pen testing, and continuous evidence collection to make them audit ready on a continuous basis. BTI’s services, by design, operate with controls, evidence collection, and accountability aligned to how audits and third-party reviews actually work.
Industries We Support
A Service Beyond Co-Managed IT
BTI delivers co-managed IT as part of a broader operating model spanning IT, cybersecurity, communications, and physical security systems — with clear operational ownership across every layer.
Security & Compliance Execution
Continuous controls validation, evidence collection, and audit-ready documentation executed alongside daily IT operations.
Communications as a Critical Operational Dependency
Voice and collaboration platforms are operated, monitored, and secured as part of the same accountability model — not treated as standalone services.
Converged Physical & Cyber Infrastructure
Physical security systems are integrated into the same monitoring, incident response, and governance framework as IT — eliminating blind spots between digital and physical environments.
How We Onboard Co-Managed IT Solutions
Step 1: Discovery & Planning
We start with an in-depth consultation to understand your IT goals. Whether you’re a small team or enterprise, our experts create a tailored co-managed IT support plan that aligns with your growth strategy.
Step 2: Environment & Risk Assessment
Using non-invasive tools, we analyze your full IT landscape. Clients often see a significant reduction in risks within their first year thanks to our targeted improvements.
Step 3: Deployment & Optimization
Transparency is key. We provide a clear proposal, then deploy enterprise-grade tools and monitoring systems trusted by Fortune 500 companies. Responsibility boundaries are defined to eliminate ambiguity during incidents, audits, or operational escalations.
Step 4: Ongoing Support & Partnership
Co-management means true collaboration. With round-the-clock support and proactive updates, we solve issues before they become problems and keep your IT environment future ready.
Your Success, Our Goal
“Our first and primary goal is to deliver the foremost level of technical quality that can be delivered reliably for each client’s budget..”
Why Choose BTI as Your Co-Managed IT Solutions Provider
Organizations choose BTI when uptime, security, and accountability are operational requirements — not aspirational goals.
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Multiple Locations to Better Serve You
12155 Mora Drive, Suites #1&2
Santa Fe Springs, CA 90670
p. 562-298-5000
1441 Branding Ave Suite #200
Downers Grove, IL 60515
p. 312-432-5300
615 N 48th St, Suite #1048
Phoenix, AZ 85008
p. 602-733-6807
Contact Us Today for a Free Consultation Smarter IT. Less Stress. More Results.
If your organization needs co-managed IT that delivers execution, accountability, and operational proof — not just support — BTI can help.
Talk to a strategist who understands regulated and operationally complex environments.