Protecting Healthcare Patient Data; BTI’s Success Story

Ensuring secure and efficient access to patient data is essential, especially for staff working remotely. This was a critical challenge for a healthcare provider whose team needed reliable access to sensitive patient information from various locations. 

To address this need, they chose Cisco AnyConnect, known for its robust security features. However, soon after installation, end-users encountered significant slowdowns that severely impacted productivity and caused frustration among both the staff and the IT team. 

BTI helps healthcare facilities protect patient data.

Table of Contents

The Challenge: Addressing Performance Issues Amidst Security Concerns

While Cisco AnyConnect was expected to provide secure remote access, the end-users faced unexpected challenges. The installation led to performance issues that slowed down network access, hindering the ability of staff to work efficiently.  

This situation not only frustrated the end-users but also placed a heavy burden on the IT department. The need for a solution that could restore both speed and security became urgent. 

The Solution: BTI's Expert Intervention

BTI’s experienced IT team swiftly conducted a thorough assessment of the client’s network and user devices. During this investigation, BTI discovered that old conflicting software was the root cause of the slowdown, creating bottlenecks in the system’s operation.

BTI then developed a detailed remediation plan designed to safely remove the outdated software and optimize the system for Cisco AnyConnect’s operation. This plan involved several key steps:

Assessment and Diagnosis: BTI’s experts conducted a comprehensive evaluation of the network, identifying outdated and conflicting software that was degrading performance.

Remediation Plan: A tailored strategy was crafted to remove the problematic software while optimizing the network for seamless Cisco AnyConnect functionality.

Execution: The BTI team carefully executed the plan, uninstalling the outdated software, updating system configurations, and ensuring that Cisco AnyConnect could operate at peak efficiency.

Ongoing Support: BTI provided continuous monitoring and support through their Remote Monitoring and Management (RMM) services, ensuring that the VPN solution maintained its performance over time.

Long-Term Benefits: A Reliable IT Partner

This success story is a testament to the value of having a trusted IT partner like BTI. By leveraging BTI’s expertise and ongoing RMM services, healthcare organizations can ensure that their technology investments deliver maximum performance and security, driving productivity and operational success. 

The collaboration with BTI not only resolved immediate concerns but also laid the groundwork for future success. With a reliable and secure IT infrastructure in place, the provider is now better equipped to focus on their core mission—delivering exceptional patient care. 

BTI’s role as a trusted partner continues to be invaluable, offering peace of mind that their IT systems will always be optimized and secure. Are you for unmatched IT efficiency? Visit our IT services and solutions webpage and discover how BTI can boost your IT operations!