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  • BTI Communications Group

How To Leverage Unified Communications in Healthcare


Young nurse using unified communications in healthcare to call a patient.

Safeguarding people's health is a big job. Not only doctors, hospitals, and health professionals are part of improving our communities' well-being, professional healthcare services are crucial to ensure our nation's well-being. Diagnostics centers, telehealth providers, remote health workers, and manufacturers play a pivotal role in providing efficient healthcare services.

  

Having compliant, streamlined, and flexible communication solutions that allow you to contact your clients effectively from anywhere at any time is no longer a whim but a necessity. 


In this blog, you will learn how to leverage unified communications in healthcare and why this is vital to delivering streamlined, effective, and professional services. 


On-premise and Remote Capabilities

Doctor leveraging unified communications in healthcare to join a virtual meeting.

Unified Communications offers a seamless communication experience for your entire staff, empowering them with the right technology at the right time. The ability to access all your tools in a single and comprehensive interface eliminates hassles like searching for valuable information or switching between different applications.


The increased flexibility and collaboration features offered by these solutions empower your team to work in real-time with a singular and flexible communication system regardless of their location.


Fast and Efficient Set Up

Healthcare is not only demanding for health professionals. IT specialists are rushed off their feet too. EHR (Electronic Health Record) management, adding and removing users, and installing and maintaining your systems are just a few tasks that IT teams must tackle daily. 


Unified communications systems release the foot of the neck of IT personnel by allowing non-IT virtuosos to efficiently manage and set up your systems with just a few clicks.


Max Efficiency, Low Investment

Combining all your communication solutions into a single and comprehensive platform can bring both monetary and productivity enhancements. First, being able to access all your communication solutions in a single platform allows you to bundle all your communication solutions into one bill.


This allows you to avoid overpaying while giving you access to reduced costs due to bundling. Contrary to traditional alternatives, the price of unified communication solutions does not fluctuate depending on your call volume or other external factors.

 


 

Contact Center Capabilities 

The scalability and flexibility of unified communications solutions allow healthcare organizations to create a contact center to increase their call management capabilities. Most UC (Unified Communications) platforms allow agents to connect from a variety of devices including phones, computers, laptops, tablets, and even their cellphones.

 

With the right strategy, you can build a fully remote-enabled contact center thanks to the following features: 


Automated Outreach 

Increase patient satisfaction and reduce inbound calls by implementing automated outreach systems. Enhance the patient experience and control volume by proactively reaching out to patients and stakeholders. Implementing this practice will streamline processes and enhance communication efficiency.


Improved Customer Satisfaction and Call Optimization 

Efficiently handle high call volumes with a UC system and Generative AI. Prioritize inquiries with queues, Chatbots, interactive AI responses, or voice recording, and maintain a manageable call volume. Enhance both patient and employee satisfaction.  


Call Volume Spikes 

Harness the power of built-in flexibility to effortlessly expand your Contact Center during sudden increases in call volumes. By proactively incorporating unified communications in healthcare, you can easily adapt to unpredictable demand. When the much-anticipated surge occurs, you'll be fully equipped and ready to handle it with ease. 

 


 

Increased Security

IT tech monitoring server. 

Healthcare is one of the primary industries targeted by hackers. Did you know that US healthcare entities suffered an average of 1,410 cyberattacks per week in 2022? This is 74% higher when compared to 2021 according to Check Point Research.

  

And that’s not all. For the third consecutive year, US healthcare organizations have suffered the highest number of data breaches within all industries, with 344 incidents in 2022, as reported by the Identity Theft Resource Center (ITRC) 2022 Data Breach Report.

 

Make sure your solution is HIPAA compliant and fortified with multiple layers of security, including firewalls, encryption, and round-the-clock monitoring. With cybercriminals constantly on the prowl, it's crucial to be well-prepared in case they attempt to launch an attack on your organization. 


Compliance Requirements

Close up of two men reviewing HIPAA compliance requirements at an office.

As mentioned before, healthcare organizations need to abide by the compliance requirements outlined in the HIPAA regulations. Not complying with HIPAA

regulations will not only harm your reputation as a healthcare provider. Failing to

comply with HIPAA regulations can result in massive fines or even criminal prosecution.

  

To avoid any problems, make sure that your UC provider has experience in the application of unified communications in healthcare and can achieve and stay up to date with the latest HIPAA compliance requirements.


 


 

Uptime Reliability 

Ensuring 24/7 continuity is a crucial element in any business but this is even more

important in unified communications in healthcare. Your patients could have an

emergency at any time and if you are not there to assist them, who will?  


Healthcare providers need unified communication solutions that guarantee above-

average uptime reliability. This may sound like an exaggeration but 99.9% of uptime

translates into 8.76 hours of downtime per year. 


The more uptime your suppliers can provide, the less you and your clients worry

about disruptions.


Improved Data and Record Storage

Male nurse using unified communications in healthcare to manage data on his laptop.

Data management and storage capabilities are crucial for unified communications in healthcare. Most UC platforms can be integrated with CRM’s scheduling apps and other tools to manage and collect your data. This integration will result in improved documentation of patient medical records, inventory, and HR records, and better results in productivity and efficiency.  


BTI: The Expert of Unified Communications in Healthcare

Here at BTI, we have more than 35+ years delivering communication solutions to all kinds of organizations within the healthcare industry. Our vast experience and business partnerships allow us to provide you with a customized, reliable, and efficient solution that is compliant and fits your specific business needs and budget.

 

With BTI, downtime, inefficiency, and excessive costs are a thing of the past. Experience what efficient communication feels like. Contact us today and schedule a free business assessment. You are just a click away from reaching your goals!  

 

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