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Omnichannel Customer Service & Sales Automation

Omnichannel Communications help you coordinate channels and streamline your approach so you can seamlessly interact with your prospects and customers meeting or exceeding their expectations. 

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Call us to talk to sales and support 562-298-5000

BTI is Partnered With All of The Top Tier Communication Providers

BTI is an IntelePeer partner
Ring Central Partner and Provider
Genesys Reseller and Partner
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BTI and Talkdesk work together proving you with better solutions.
GoTo-Partner provider and reseller.

Omnichannel Messaging Platform for Service, Sales, and Support Centers

BTI is proud to provide Omnichannel Communication solutions, which allow you to interact efficiently with your consumer, customers, and prospects the way they want to interact.

 

Whether you use messaging services, social media, email, or web or mobile live chat, our solutions experts will help you manage and streamline your communication channels to provide your clients with a state-of-the-art customer experience!

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Omnichannel Solutions Tailored to Your Specific Needs

It doesn’t matter if you own the next big tech company or a small business looking to take advantage of the boom in personal communications apps and devices.  Either way, BTI Communications Group can design, install, implement, and integrate your omnichannel solution to fit your specific business needs and compliance requirements!

Chat Bot and Conversation Routing Engine

Manage high volumes of messages effectively by fine tuning the conversation to better engage the right personnel. 

Act Swiftly on Every Lead and Opportunity

Start interacting immediately without delay.   Use valuable information such as names, emails, phone numbers, and more to control and increase inbound and outbound communication keeping all agents on track.

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Cross-Channel Continuity

Keep your customer engaged while switching between communication channels to keep conversations flowing. Your customer lost connection? No problem! Keep in touch with any other communication channel you want.

Rich Media Text

Deliver video, images, voice notes, or documents.

Mobile Agent App

Work from home or on the go with Mobile Agent Apps.

Supported Communication Channels:

Instant Messaging Apps:

  • WhatsApp

  • Meta Messenger

  • Instagram Direct

  • SMS/MMS texting

  • Apple iMesage

  • Google Buisiness Profile Manger

E-Mail

  • Microsoft 365

  • Google Workplace

  • DNS & E-mail forwarding

Social Media

  • Facebook

  • Instagram

  • Twitter

Live Chat

Allow customers to join the conversation easily from your website without relying on third parties

Benefits of Omnichannel Marketing

Omnichannel marketing focuses on the customer instead of the channel or the platform, enabling people to engage with brands at their own convenience and on their own terms. This creates a better overall customer experience, which in turn results in a number of measurable benefits.

Omnichannel Marketing allows your customers to engage with your organization on their own terms. The increased customer experience results in immediate benefits for your organization, such as:

Omnichannel marketing allows you to get a deeper understanding of your customers preferences, favorite communication channels, customer journey, and favorite marketing assets by tracking all interactions across multiple channels. This valuable information will allow you to create the perfect marketing strategy for your clients.

A study from Harvard Business Review shows that Omnichannel marketing is 10-15% less expensive than single-channel marketing. According to Aberdeen, companies with proficient omnichannel marketing strategies have an average of 9.5% increase in revenue year-over-year and a 7.5 yearly decrease in cost per contract.

According to Omnisend, organizations that take advantage of omnichannel marketing experience a 90% increase in customer retention when compared to businesses that stick to single-channel marketing. In addition, lifetime studies show that the average lifetime customer value is increased by 30%.

Omnichannel marketing allows you to portray a consistent brand identity across multiple channels online. By closing the gap between different marketing channels, your organization can eliminate the probability of developing different brand personalities online.

According to Omnisend, organizations that use omnichannel marketing strategies have an increase of 250% in engagement rates.​

Ready to learn more?

Call or text one of our offices

615 N 48th St, Suite #1048

Phoenix, AZ 85008
p. 602-733-6807

BTI Communications Group offers a wide range of omnichannel communication solutions. With BTI, you get more than just an installation company or security contractor, we help you manage and maintain the value of your equipment.

With over 35 years of experience, BTI is a trusted partner to healthcare, government agencies, and businesses of all sizes.

Key Features of Our Service

  • Scalable customized omnichannel communication solutions that grow with your company

  • Easy deployment, fast and efficient service

  • Real-time monitoring

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Call or text one of our offices to speak with an expert.

615 N 48th St, Suite #1048

Phoenix, AZ 85008
p. 602-733-6807

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What Our Clients Say About Us

BTI consistently solves IT challenges that our staff doesn't have the skill or time for. Their installation team is excellent and their support always makes sure all of our issues are solved.

Jonathon Huff

The Moody Church

BTI has been exactly what our growing company has needed for so long! They provide friendly, professional service and have consistently been willing to go above and beyond to ensure our complete satisfaction.

Rebecca Gadomski

Edgewood Clinical

The entire team at BTI has exceeded my expectations. They took my company to the technology and security level I needed.

Dave Tourje

Alpha Structural, Inc.

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Multiple Locations to Better Serve You

Tell us about yourself
Get started on a solution that saves

BTI Downers Grove

1441 Branding Ave Suite #200

Downers Grove, IL 60515

p. 312-432-5300

BTI Santa Fe Springs

12155 Mora Drive, Suites #1&2

Santa Fe Springs, CA 90670

p. 562-298-5000

BTI Phoenix

615 N 48th St, Suite #1048

Phoenix, AZ 85008
p. 800-435-7284

  • Itemized and fully transparent quote with no hidden costs or fees

  • No charge consultation

  • Detailed scope of work and review of the recommended solution

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