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BTI is Partnered With All of The Top Tier Communication Providers
Omnichannel Messaging Platform for Service, Sales, and Support Centers
BTI is proud to provide Omnichannel Communication solutions, which allow you to interact efficiently with your consumer, customers, and prospects the way they want to interact.
Whether you use messaging services, social media, email, or web or mobile live chat, our solutions experts will help you manage and streamline your communication channels to provide your clients with a state-of-the-art customer experience!
Omnichannel Solutions Tailored to Your Specific Needs
It doesn’t matter if you own the next big tech company or a small business looking to take advantage of the boom in personal communications apps and devices. Either way, BTI Communications Group can design, install, implement, and integrate your omnichannel solution to fit your specific business needs and compliance requirements!
Chat Bot and Conversation Routing Engine
Manage high volumes of messages effectively by fine tuning the conversation to better engage the right personnel.
Act Swiftly on Every Lead and Opportunity
Start interacting immediately without delay. Use valuable information such as names, emails, phone numbers, and more to control and increase inbound and outbound communication keeping all agents on track.
Keep your customer engaged while switching between communication channels to keep conversations flowing. Your customer lost connection? No problem! Keep in touch with any other communication channel you want.
Rich Media Text
Deliver video, images, voice notes, or documents.
Mobile Agent App
Work from home or on the go with Mobile Agent Apps.
Supported Communication Channels:
Instant Messaging Apps:
Google Buisiness Profile Manger
DNS & E-mail forwarding
Allow customers to join the conversation easily from your website without relying on third parties
Benefits of Omnichannel Marketing
Omnichannel marketing focuses on the customer instead of the channel or the platform, enabling people to engage with brands at their own convenience and on their own terms. This creates a better overall customer experience, which in turn results in a number of measurable benefits.
Omnichannel Marketing allows your customers to engage with your organization on their own terms. The increased customer experience results in immediate benefits for your organization, such as:
Omnichannel marketing allows you to get a deeper understanding of your customers preferences, favorite communication channels, customer journey, and favorite marketing assets by tracking all interactions across multiple channels. This valuable information will allow you to create the perfect marketing strategy for your clients.
A study from Harvard Business Review shows that Omnichannel marketing is 10-15% less expensive than single-channel marketing. According to Aberdeen, companies with proficient omnichannel marketing strategies have an average of 9.5% increase in revenue year-over-year and a 7.5 yearly decrease in cost per contract.
According to Omnisend, organizations that take advantage of omnichannel marketing experience a 90% increase in customer retention when compared to businesses that stick to single-channel marketing. In addition, lifetime studies show that the average lifetime customer value is increased by 30%.
Omnichannel marketing allows you to portray a consistent brand identity across multiple channels online. By closing the gap between different marketing channels, your organization can eliminate the probability of developing different brand personalities online.
Ready to learn more?
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BTI Communications Group offers a wide range of omnichannel communication solutions. With BTI, you get more than just an installation company or security contractor, we help you manage and maintain the value of your equipment.
With over 35 years of experience, BTI is a trusted partner to healthcare, government agencies, and businesses of all sizes.
Key Features of Our Service
Scalable customized omnichannel communication solutions that grow with your company
Easy deployment, fast and efficient service
What Our Clients Say About Us
BTI consistently solves IT challenges that our staff doesn't have the skill or time for. Their installation team is excellent and their support always makes sure all of our issues are solved.
The Moody Church
BTI has been exactly what our growing company has needed for so long! They provide friendly, professional service and have consistently been willing to go above and beyond to ensure our complete satisfaction.
The entire team at BTI has exceeded my expectations. They took my company to the technology and security level I needed.
Alpha Structural, Inc.
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Detailed scope of work and review of the recommended solution