Simplified Automated AI Communication Solutions for Modern Businesses with IntelePeer
At BTI, we understand the complexities of today's communication landscape. We simplify automated solutions, ensuring you can focus on what you do best while we handle the intricacies.
Why Choose BTI to Install and Manage Your Automated Solutions?
At BTI Communications Group, we go beyond the conventional. Our commitment is not just to provide state-of-the-art tools but to deliver comprehensive solutions that drive real results. From understanding the unique needs of your business to ensuring every agent operates at peak efficiency, our focus is on the tangible outcomes that matter most to you. Dive into our core principles that set us apart: a solution-oriented approach, maximized agent utilization, and a promise of a guaranteed return on your investment.
We don't just offer tools; we provide solutions. Our team works closely with you to understand your needs and tailor our offerings accordingly.
Maximize Agent Utilization
Our platform ensures that your agents are utilized to their maximum potential, leading to increased efficiency and customer satisfaction.
We provide solutions designed to provide a tangible return on investment, ensuring you get value for every dollar spent.
Features of Our Automated AI Solutions
Customized Dashboards: Monitor your communications in real-time with our intuitive dashboards.
Seamless Integrations: Our platform integrates seamlessly with your existing systems, ensuring a smooth transition and operation.
Advanced AI Capabilities: From speech recognition to conversational AI, our platform is at the forefront of technological advancements.
Dedicated Support: Our team of experts is always on standby to assist, guide, and ensure you're getting the most out of our solutions.
Harness the potential of AI to revolutionize your business operations!
64% of customers expect companies to respond and interact in real-time
Customers are demanding faster and more personalized service. According to a study by Salesforce, 64% of customers expect companies to respond and interact with them in real-time. AI technologies can help businesses meet these expectations by automating and improving customer interactions.
$80 Billion Reduced Cost by 2026
By 2026, conversational AI in contact centers is expected to cut agent labor costs by $80 billion according to Gartner
Optimizing Scheduling Processes with AI
AI algorithms can optimize scheduling processes by considering various factors like resource availability, customer preferences, and workload distribution. This helps businesses streamline operations and improve efficiency.
Enhancing Business with AI-Powered Analytics
AI-powered analytics can analyze large volumes of customer data to generate actionable insights. This data can be utilized to enhance customer service, identify trends, and optimize billing and payment processes.
Daily Processes Made Easier with Hyper-automation and AI
AI Bot / Virtual Attendant
Improved customer experience by providing immediate service
Reduced cost by deflecting traffic from agents
Self-service allows customers to handle things on their own during and after business hours
Inbound Call Transfer
Better customer experience by getting callers to the right place at the right time
Increased productivity from employees only handling calls they are specialized in
Reduced hold time, increased customer satisfaction
Agent is not required to complete the transaction.
Agent does not need to handle account payment details.
Customers can self-service at any time.
Improved customer experience and security.
Reduced or eliminated agent handling time.
BTI is a Certified Partner With High Level Certifications
Certifications and Awards
What Our Clients Say About Our Automation Services
BTI consistently solves IT challenges that our staff doesn't have the skill or time for. Their installation team is excellent and their support always makes sure all of our issues are solved.
The Moody Church
BTI has been exactly what our growing company has needed for so long! They provide friendly, professional service and have consistently been willing to go above and beyond to ensure our complete satisfaction.
The entire team at BTI has exceeded my expectations. They took my company to the technology and security level I needed.
Alpha Structural, Inc.
Quality Communication Services
Prioritizing quality, we provide automated and AI-enhanced communication solutions that seamlessly perform their roles without requiring constant oversight.
Our first and primary goal is to deliver you the foremost level of technical quality that can be delivered reliably for your budget.
Communication Projects Done Right
Minimize unnecessary risks and gain clarity on your opportunities and costs from the outset with our AI-driven automation solutions. We're eager to understand your objectives and projects, and explore how our advanced technologies can assist you. Reach out to us today
Our Promise to You
Competent, No Cost Needs Assessments
Itemized Pricing and Detailed Scopes of Work
Certified Communication Engineers
On Time and On Budget