*(RMM is an acronym that stands for “remote monitoring and management.” RMM includes software, automation, and an expert workforce to enable your IT organization to increase efficiency, security, compliance, and operational goals.
Benefits of BTI’s RMM as a Service
Simplifying RMM Software Management Services
Let us handle the tedious task of managing RMM software for your IT team. With our service, they can focus on strategic initiatives without interruptions or downtime.
Reduce IT Expenses
Our remote monitoring and management services will reduce your IT downtime and management expenses by 40 to 80% depending on your current spending.
Avoid Cyber Losses
Our remote monitoring and management services will reduce your IT downtime and management expenses by 40 to 80% depending on your current spending.
Ensure Your IT Team Does Not Get Caught Off Guard
Our proactive 24-hour approach predicts and prevents issues before they escalate and responds when needed so your IT team can sleep at night. Prevent and reduce unplanned downtime and outsource the after-hours and holiday projects to our expert team, saving time and money and guaranteeing results.
Access to Leading Edge Tools
Ensure that your business keeps running smoothly 24/7/365. Say goodbye to hefty software, hardware, and maintenance investments.
Managed or Co-Managed Options
Our RMM service is built with flexibility in mind. We can fully manage or co-manage your solution to fit your specific needs and requirements.
Increased Peace of Mind
No more interrupted vacations or sleepless. BTI’s RMM services empower your IT staff with proactive monitoring and automation.
Exceed Compliance Standards
BTI’s expertise in regulatory compliance ensures that your organization stays aligned with your industry regulations, regardless the complexity.
What Our Clients Say About Our Remote Monitoring & Management Services
BTI consistently solves IT challenges that our staff doesn't have the skill or time for. Their installation team is excellent and their support always makes sure all of our issues are solved.
Jonathon Huff
The Moody Church
BTI has been exactly what our growing company has needed for so long! They provide friendly, professional service and have consistently been willing to go above and beyond to ensure our complete satisfaction.
Rebecca Gadomski
Edgewood Clinical
The entire team at BTI has exceeded my expectations. They took my company to the technology and security level I needed.
Dave Tourje
Alpha Structural, Inc.
BTI is a Certified Business RMM Service Provider
SOC2
SOC3
SSAE 18
DSS
CCNP
CCDP
VMware Certified
Privacy+
CMAS
GSA Contractor
Features of BTI’s RMM as a Service
Asset Inventory
Our RMM service is built with flexibility in mind. We can fully manage or co-manage your solution to fit your specific needs and requirements.
Endpoint Management
Get a complete and comprehensive report on all your endpoints. Monitor patches, software updates, and antiviruses on every device connected to your infrastructure.
Server and Application Performance Management
Our comprehensive dashboard provides a complete overview of your network health at even the smallest detail to strengthen data-driven decisions, regarding all user and endpoint activities within your network.
IT & Automation
Automated reporting will ensure you don’t miss a beat while reducing the workload of your already busy IT staff.
Happy Staff, Happy Life
By leveraging BTI’s RMM services your staff can enjoy vacations, PTO, and absences without hiring temporary staff or delaying important projects.
Reallocate Resources
Our RMM services will give you 24/7 access to hundreds of experts around the clock as an extension of your team communicating, escalating, and troubleshooting for you on any systems you designate with a common ticketing, escalation, and communication platform. This common platform and documentation mean these engineers can be mobilized immediately, if needed.
Scale with Your Business
Improve your results, speed, and quality, while cutting costs by up to 50%. Enabling you to save thousands of dollars per year.
Managed RMM Services
Co-Managed RMM
In-House RMM
-
BTI takes care of all needs
-
24/7 Support & Management
-
We provide software, hardware, and human resources
-
We Help specifically with what you need
-
24/7 Support & Management
-
Bring your own solution, but receive reduced management costs
-
Your team fully manages your IT
-
Your staff's capabilities
-
You need to invest in software, hardware, and human resources
Not recommended for Business IT Solutions on a Budget
RMM Software We Provide
Barracuda Preferred Partner
Cisco Meraki Partner
Cisco Partner
Microsoft Partner
Network Detective
Webroot
Sentinel One
Solar Winds
Dell Technology Parnters
VMware
N-Able
Connectwise
RMM as a Service FAQs
Why is BTI’s RMMaaS better than a stand alone AI powered and automated RMM software solution?
Most businesses find that when they turn on automation or AI in their RMM without deep expertise in the software and all the systems involved, the RMM software starts to break mission critical network functions. For example, servers that mirror each other for compliance and disaster recovery stop mirroring. Another example, the RMM automatically applies a patch that breaks a service that a core system relies on to function. In addition to the compliance headache and potential loss from downtime, you now have many hours of work and/or thousands in outside consulting to fix what RMM broke. BTI’s RMMaaS engineers prevent these problems from occurring in the fist place. In addition, BTI’s RMMaaS can be combined with technical staff on demand to remediate complex problems plus reporting, collaboration, ticketing, and communication.
How does BTI’s RMMaaS complement my in-house IT efforts?
RMMaaS complements your in-house IT efforts in several ways. First, it supplies software that you otherwise would have to buy and maintain that often exceed the cost of both the software and the labor BTI provides in the solution. Second, RMMaaS solves the problem of staff retention, training, and quality of life by supplying state of the art, up to the minute expertise and guidance on complex specialized systems that your in-house IT personnel don’t have time to train on and stay current with at an expert level. Fourth, RMMaaS improves your team’s quality of life because we do the proactive work and respond to and remediate all emergencies after hours when your team is resting or vacationing 24/7/365. Finally, RMMaaS gives you the option to outsource complex project work with experts already familiar with your systems at 90% cost savings over having to source those experts yourself.
What features are included in BTI's RMM as a Service?
BTI's RMM service includes real-time monitoring and management of servers, workstations, and network devices, patch management, antivirus and malware protection, backup monitoring, and remote desktop support. Additionally, customizable alerts, network operations expert technicians, and a fully integrated device and software license inventory, diagnostic, ticketing, communication, and reporting system are included. Finally, project work including detailed project planning and coordination may be outsourced at a 90% savings over normal street prices from independent IT consultants.
Is RMM as a Service suitable for small businesses?
An RMM agent is a software application strategically installed on computers or devices, facilitating remote monitoring and management. This empowers centralized oversight of device performance, security, and maintenance and allows us to provide streamlined and efficient monitoring, ensuring the optimal health of your IT infrastructure.
How does BTI ensure the security of my data with RMM as a Service?
Security is a top priority for BTI. Our NOC and SOC systems, policies, and workflows are compliant with and audited for compliance with best practices. RMM as a Service itself is designed for the purpose of ensuring that you, too, are compliant with all best practices for system security. In fact, our services may be expanded to include helping you in your own internal compliance efforts to comply with standards such as SOC, CMMC, PCI, HIPAA, etc… on a subscription or a la carte basis. BTI also carries the maximum amount of cyber liability, errors and omissions, and liability insurance available complying with our Fortune 100 clients’ ISNetworld audit requests as well.
Can I access RMM tools and reports remotely?
Yes, BTI's RMM platform includes client access to our portal so that you can access monitoring tools and reports from anywhere with an internet connection. This flexibility enables you to manage your IT infrastructure conveniently, whether you're in the office or on the go.
How does pricing work for RMM as a Service?
Pricing for BTI's RMM as a Service is based on factors such as the size and complexity of your IT environment, the level of support required, and any additional features or customizations. Contact us for a personalized quote tailored to your business needs.
Is technical support included with RMM as a Service?
Yes, BTI provides technical support as part of our RMM service. Our team of experienced technicians is available to assist you with troubleshooting, configuration, and any other IT-related issues you may encounter.
Is RMM as a Service suitable for multi-location businesses?
Yes, BTI's RMM service is scalable and can be deployed across multiple locations, providing centralized monitoring and management capabilities for distributed IT environments. This scalability makes it ideal for businesses with branch offices or remote workforce setups.
Can RMM as a Service help with disaster recovery and business continuity planning?
BTI's RMM service includes backup monitoring and disaster recovery solutions to help minimize downtime in the event of a system failure or data loss. We work with you to develop a comprehensive business continuity plan tailored to your organization's needs.
Can RMM as a Service help with compliance requirements?
Yes, BTI's RMM service can assist with compliance requirements by providing features such as audit trails, security assessments, and documentation to demonstrate adherence to industry regulations such as HIPAA, GDPR, or PCI-DSS.
Can I integrate RMM as a Service with other BTI offerings?
BTI's RMM as a Service is designed to integrate seamlessly with our other IT, communications or security offerings. This integration allows you to create a comprehensive IT strategy that meets your business objectives.
How do I get started with RMM as a Service from BTI?
Getting started with BTI's RMM as a Service is easy. Simply contact us to schedule a consultation with one of our IT experts. We'll assess your current IT environment, discuss your business goals, and recommend a customized solution to meet your needs.