IT Support & Services FAQs

What makes BTI different from other IT service providers? 

BTI is not just an IT service company, we’re your single strategic partner for IT, cybersecurity, compliance, electronic security, and communication system solutions. 
✔ One partner, one contract, one strategy 
✔ No finger-pointing between vendors 
✔ Better accountability and faster issue resolution across your entire tech stack 
✔ Transparent itemized pricing for software, hardware, installation, maintenance, and support 

How do BTI’s IT services reduce operational risk? 

We actively monitor your infrastructure, prevent outages, and eliminate common failure points. The result: fewer surprises, less downtime, and better protection of your operational and reputational risks. 

Can BTI help with cost control and IT budgeting? 

Yes. We deliver predictable pricing, insight into cost drivers, and strategic roadmaps that align your IT spend with growth, risk, and compliance goals. 

How does BTI support business continuity? 

We deploy built-in redundancy, cloud failover, disaster recovery, and ransomware response plans—ensuring you stay operational during cyber events or system failures. 

Will BTI assist with insurance and audit requirements? 

Absolutely. We provide the documentation, patching records, security protocols, and compliance controls required by insurers, auditors, and regulatory bodies. 

How Does BTI Help Us Make Better Technology Decisions? 

We provide **proactive IT strategy**, not just reactive support. Our experts help you: 

• Analyze your IT budget
• Identify underused or duplicate tools
• Recommend better software/hardware solutions
• Eliminate vendor waste and license sprawl
• Align technology with your growth plan

Get expert guidance from a partner who cares about your long-term success. 

Can BTI Help Lower My IT and Compliance Costs? 

Absolutely. We optimize your tech spend by: 

• Eliminating redundant services and vendors
• Managing renewals, subscriptions, and support plans
• Reducing downtime and productivity losses
• Improving audit readiness to avoid penalties
• Offering flat-rate, predictable billing

 With fully-managed or co-managed IT plans, you keep control and gain clarity. 

📞 Talk to a Cost Optimization Expert 

How Does BTI Improve Both Cybersecurity and Physical Safety? 

BTI protects your people, property, and data with a **converged security approach**: 

• 24/7 network and endpoint protection
• Encrypted cloud backups + ransomware recovery
• CCTV camera systems with AI-powered analytics
• Door and gate access control
• Visitor management systems
• Paging and emergency mass notification

 All systems are centrally managed, giving you real-time visibility and control. 

How Does BTI Help Improve Employee Productivity? 

We reduce friction, outages, and inefficiencies that slow your team down. Our services include: 

• Microsoft 365 management & optimization
• Help desk with fast resolution SLAs
• Remote work setup with secure cloud access
• Unified communication tools (VoIP, Teams)
• Mobile Device Management (MDM)
• Standardized configurations and device deployment

 With BTI, your staff spends less time waiting on IT—and more time working productively. 

Why Is It Better to Have One Vendor for Everything? 

Consolidating your vendors into a single-source provider like BTI means: 

• No gaps in responsibility or blame
• A 360° view of your tools, costs, and risks
• Faster issue resolution
• Simplified billing and compliance
• Holistic strategy across IT, voice, security, and infrastructure

 This model lowers total cost of ownership and eliminates chaos from managing multiple providers. 

Does BTI Help with Compliance and Audit Readiness? 

Yes. We support frameworks like HIPAA, CMMC, PCI-DSS, and more. You’ll receive: 

• Asset and access inventories
• Patch logs and audit trails
• Encryption and backup documentation
• Security policies and remediation plans
• Assistance with cyber insurance requirements

 You’ll be prepared for your next audit—no surprises, no scrambling. 

What’s Included in BTI’s Strategic Business Reviews (SBRs)? 

Every SBR includes a data-driven review of: 

• Ticket performance and uptime
• Cybersecurity event reports
• Compliance readiness
• Budget analysis and forecasts
• Recommendations for tool consolidation
• Strategic planning based on your goals

 It’s like having a **virtual CIO** without the six-figure salary. 

How Fast Can BTI Get Started with My Business? 

We begin with a **free IT consultation and technology audit**. Then we: 

1. Document your current environment
2. Create a customized action plan
3. Onboard your users and systems
4. Provide immediate improvements in performance, security, and support

 We handle the vendor transition and make switching easy. 

Schedule Your Free Technology Audit 

Ready to Take Control of Your Business Technology? 

BTI Communications Group empowers small and mid-size businesses in Los Angeles, Orange County, and Southern California with enterprise-grade technology, security, and compliance services—under one roof. 

 Request a Quote

Talk to an IT Strategist

Can BTI work alongside our internal IT team? 

Yes. Our co-managed IT services let you delegate Tier 1 support, patching, or even full projects, without losing control. We extend your capabilities while freeing up your time. 

What’s included in your monitoring and maintenance? 

24/7 system monitoring, OS patching, firmware updates, endpoint security, and proactive health checks for servers, workstations, and network devices. 

What does your Help Desk include? 

U.S.-based help desk support via phone, email, or portal. We offer same-day response and documented workflows, with 24/7 availability based on your service plan. 

Can BTI manage our Microsoft 365 environment? 

Yes. From licensing and MFA to backups and threat protection, we manage the full Microsoft 365 stack, so your team stays secure and compliant. 

What about onsite or emergency support? 

BTI offers both. Local in-person support is included in service tiers or billed as needed. Emergency and after-hours support is available by SLA or escalation. 

How does BTI help with compliance readiness? 

We manage the technical safeguards required by frameworks like HIPAA, PCI, and CMMC, access controls, backups, logging, encryption, and more, and support your audits with real deliverables. 

Do you provide IT policy documentation and asset inventory?

Yes. BTI helps document your infrastructure, inventory, access privileges, and policies to meet internal governance or third-party compliance standards.