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GlobalView Support for Physical Security Systems - Your Comprehensive Physical Security Partner

BTI’s GlobalView Support Services for physical security systems is your ultimate partner for all CCTV, alarm, and door access control service requirements. Tailored to fit the unique needs of businesses from startups to large enterprises, we ensure your security and IT infrastructure is efficient, secure, and aligned with your business goals.

Talk to Sales & Support 562-298-5000


Boost Your ROI with Our GlobalView Support for CCTV Systems

Our CCTV systems are seamlessly integrated with your overall security infrastructure, providing real-time monitoring, and enhanced situational awareness. This integration allows alarms, and alerts to create actionable events, efficiently alerting staff to manage and respond to incidents promptly. This streamlined process ensures a swift and effective response to security concerns, enhancing overall safety and operational efficiency.

24/7 Remote Management

Experience peace of mind with our 24/7 remote management services. Our dedicated team constantly monitors your CCTV systems, ensuring they are always operational and effective.

Technician monitoring CCTV system

Proactive Monitoring & Maintenance

In the event of a device failure, our systems immediately alert us. This enables our technicians to swiftly work on a solution, often remotely, minimizing downtime and ensuring continuous surveillance.

Axis camera maintenance

Software & Firmware Updates

Axis Device Manager remotely being used

We keep your CCTV systems up-to-date by managing the firmware and software upgrades. These updates ensure your system benefits from the latest features and security enhancements.


GlobalView Support for CCTV Systems include:

  • Around-the-clock remote management for constant security.

  • Device management, with immediate response to maintenance requirements.

  • Regular, remote firmware and software upgrades to keep your system current.

  • Additional training, keeping your security staff up-to-date with the latest software changes, and assisting with the onboarding of new security members.

Better Reaction with Our GlobalView Support for Alarm Systems

Our alarm support services ensure optimal performance, offering comprehensive assistance for various types of alarms. Whether it's for intrusion detection or environmental monitoring, we provide dedicated support to ensure your alarms are precisely tuned to your security requirements. This includes regular maintenance, prompt troubleshooting, and updates, ensuring your alarm systems function seamlessly to protect your premises.

Integrated Response

The integration of our alarm systems with other security measures ensures that any alerts trigger actionable events. This enables staff to manage incidents efficiently and respond promptly, enhancing overall safety and security.

Preventive Maintenance & Support

We diligently monitor and maintain your alarm systems to prevent failures and ensure they are always functioning optimally.

Alarm support and maintenance
Alarm monitoring service

Key Features of our Alarm Support with GlobalView

  • Immediate response to alarm triggers for quick resolution.

  • Seamless integration with overall security infrastructure.

  • Regular maintenance to ensure continuous operation.

  • 24/7 monitoring for unwavering security.

Eric Brackett's Insight on Skyrocketing ROI with BTI's Proven Support & Business Model

Join Eric Brackett, Founder and President of BTI, as he shares the secrets behind BTI's exceptional ROI achievements. With over 35 years in the industry, Eric explains how BTI empowers businesses with comprehensive solutions and GlobalView support.

Why Choose BTI's GlobalView Support for Physical Security?

  • With over 35 years in physical security, CCTV, alarms, and door access control, our experience is unparalleled.

  • We provide comprehensive support encompassing hardware, software, and infrastructure.

  • Always-available IT support, 24/7/365.

  • GSA and TESMA approved contractor.

  • ISNetworld Certified.

  • Compliance specialists including HIPPA, TAPA, PCI, CMMC, and more.

  • $10,000,000 in coverage for cyber errors and omissions, and general liability.

Contact us for security sales and support! 562-298-5000

Door Access Control Support & Management with GlobalView

We partner with reliable brands using the latest technology in door access control. Our support for door access control systems ensures maximum security while providing facility access to authorized personnel. Through BTI's GlobalView Support, bolstered by 24/7/365 monitoring, we deliver consistent and responsive support for device failures or malfunctions. Our approach to support guarantees a seamless and secure operational environment for your security system, and door access control.

Regular Updates & Maintenance


To ensure the reliability and efficiency of our access control systems, we regularly perform maintenance checks and system updates. These are crucial in keeping your access control technology up-to-date and fully functional.

Proactive System Monitoring


We continuously monitor your access control systems to ensure they are functioning correctly. Any anomalies or issues are promptly addressed by our support team, ensuring uninterrupted access management.

Seamless Integration


Our team assists in managing and supporting the integration of your door access control systems with CCTV and alarm solutions, as well as with your active directory and time & attendance systems


GlobalView Support for Door Access Control include:

  • Continuous monitoring for reliable access management.

  • Quick response to system alerts and issues.

  • Integration with overall security systems for enhanced control.

  • Regular maintenance and updates for optimal performance.

  • Tailored solutions to fit your specific security needs.

What Our Customers About our GlobalView Support for Physical Security Systems

BTI consistently solves IT challenges that our staff doesn't have the skill or time for. Their installation team is excellent and their support always makes sure all of our issues are solved.

Jonathon Huff

The Moody Church

BTI has been exactly what our growing company has needed for so long! They provide friendly, professional service and have consistently been willing to go above and beyond to ensure our complete satisfaction.

Rebecca Gadomski

Edgewood Clinical

The entire team at BTI has exceeded my expectations. They took my company to the technology and security level I needed.

Dave Tourje

Alpha Structural, Inc.

Benefits of Physical Security GlobalView Support Services from BTI

Comprehensive 24/7/365 Security

Our robust security measures, including continuous monitoring and emergency response, minimize the risks of security breaches and data loss. This comprehensive protection helps avoid costs related to security incidents and regulatory non-compliance.

Call or text us today to speak with one of our GlobalView Support representatives. 562-298-5000

GlobalView Support for Physical Security Solutions and Services Near You

Physical Security Support Services in Los Angeles

Navigate Los Angeles' dynamic business environment with confidence through BTI’s specialized GlobalView Physical Security support services. Customized to meet the distinct security needs of businesses in Hollywood, Downtown LA, and surrounding areas, our services provide unmatched access control, sophisticated surveillance systems, and comprehensive alarm solutions.

BTI in Los Angeles, CA
BTI in Chicago, IL

Physical Security Support Services in Chicago

Elevate your business’s security in Chicago with BTI’s GlobalView Physical Security support services. Serving areas from the Loop to the suburbs, our security solutions ensure that your premises are protected. Benefit from advanced CCTV coverage, robust alarm systems, and responsive access control management, all crafted to strengthen your Chicago-based business's security.

Physical Security Support Services in Phoenix

In the dynamic landscape of Phoenix, BTI's GlobalView Physical Security support services lay a foundation for your business’s safety. Providing reliable access control, surveillance systems, and alarm system support, our services are designed to meet the unique security challenges of the Arizona market. Leverage BTI’s efficiency and security expertise to excel in Phoenix’s competitive business arena.

BTI in Phoenix

Call Or Text Any of Our Locations to Request More Information

BTI Downers Grove

1441 Branding Ave Suite #200

Downers Grove, IL 60515

p. 312-432-5300

BTI Santa Fe Springs

12155 Mora Drive, Suites #1&2

Santa Fe Springs, CA 90670

p. 562-298-5000

BTI Phoenix

615 N 48th St, Suite #1048

Phoenix, AZ 85008
p. 602-733-6807

CCTV Support FAQs

How does BTI ensure the reliability of its CCTV systems?

BTI ensures reliability through continuous monitoring, regular maintenance, and proactive troubleshooting. Our team is alerted immediately in case of any system failures and works swiftly to resolve issues.

What is the process for handling a camera failure or malfunction?

Upon detection of a failure or malfunction, our technicians are instantly notified and begin remote troubleshooting. If necessary, on-site repairs are promptly arranged to minimize downtime.

How often are CCTV systems updated with new firmware and software?

BTI regularly updates CCTV systems with the latest firmware and software to ensure optimal performance and security. These updates are scheduled to minimize disruption and are typically done remotely.

Can BTI's CCTV systems be integrated with other security systems I already have in place?

Yes, our CCTV systems can be integrated with your existing security infrastructure, including alarm and access control systems, for a cohesive and comprehensive security setup.

Alarm System Support FAQs

How does BTI's alarm system integrate with overall security infrastructure?

Our alarm systems are designed to work in tandem with other security measures, like CCTV and access control systems, ensuring a unified and efficient response to any security threats.

What proactive maintenance is performed on alarm systems?

We conduct regular diagnostic checks and maintenance to ensure the alarm systems are functioning correctly. This includes testing sensors, control panels, and backup communication channels.

Is there 24/7 monitoring available for the alarm systems?

Yes, we provide 24/7 monitoring for your alarm systems, ensuring constant vigilance and immediate response to any security breaches or emergencies.

Access Control Support FAQs

How does BTI support integrate door access control with existing security systems?

We specialize in integrating door access control with your current security systems, such as CCTV and alarm systems, as well as with active directories and time & attendance systems for seamless operation.

What measures are in place for handling access control failures?

In case of access control failures, our team immediately investigates and resolves the issue, whether it requires remote troubleshooting or on-site repairs, to ensure uninterrupted access management.

Can BTI's access control systems be linked to time & attendance and active directory systems?

Yes, our access control systems can be integrated with time & attendance and active directory systems, enabling streamlined management of access, attendance, and employee data.

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