Providing Expert Network Design and Care

July 22nd, 2018 by admin

Most businesses rely heavily on their network to provide fast internet, large data storage, and good quality phone connections while supporting dozens, if not hundreds, of programs daily. More important than having fancy computers is ensuring that your network is designed correctly. Every piece of...
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Posted in: Industry Solutions,

Don’t Stress About Critical Data Loss

June 15th, 2018 by admin

It’s the middle of the week, your server suddenly goes down and you’re scrambling to get back all of your crucial data that keeps your business running smoothly. The loss of data can be detrimental to your business. Whether you’re in the middle of drawing up a huge proposal for a potential business...
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Posted in: Industry Solutions,

Call Center Solutions to Fit Your Business

May 23rd, 2018 by admin

Imagine one day your phone system stops working and you can no longer take calls from all of your loyal customers. Thankfully if you choose BTI this sort of situation only happens in bad dreams! No matter the size of your business, big or small, BTI has great solutions for your call center needs to...
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Posted in: Industry Solutions,

Server and Desktop Virtualization

May 10th, 2018 by admin

BTI is ideally suited to help IT professionals manage and maintain virtual environments. We have state of the art assessment tools and partner with major virtualization and software providers. Our partnership with VMware, and using vSphere will enable us to help build your virtual infrastructure, deploy...
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Posted in: Industry Solutions,

Our Perspective on the ShoreTel Acquisition

September 27th, 2017 by admin

This past summer, many of us were surprised by the news that Mitel would be acquiring ShoreTel. Mitel's press release in July explained that the combined company would be headquartered in Ottawa Canada under Rich McBee's leadership. The focus was on how this change would...
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Posted in: Industry Solutions, News,

No Need to Fear Disaster

October 4th, 2016 by admin

Join more than 30,000 companies from around the globe who use the intriguing software-based system we recently introduced - 3CX. This PBX system is hardware-free, releasing you from all of the lost time that maintenance and replacement cost your business. We are in love with 3CX because of its innovative,...
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Posted in: Industry Solutions, Services, Products,

Security as a Priority

September 28th, 2016 by admin

Looking for the best surveillance system that uses leading technology to reliably secure your facility? BTI can help you manage your business more efficiently by making sure you and your employees are safe. When safety is our priority, you can be assured that you will get the reliable, foremost technical...
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Posted in: BTI, Industry Solutions,

Effectively Managed Voice and Data Communications Solutions

June 13th, 2016 by admin

Let us focus on your communications so you can focus on what you do best. At BTI, we recognize the strenuous demand for your organization to do more with less. We focus on enhancing your communications services so that you can carry out your job efficiently while minimizing costs. The state, local,...
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Posted in: Industry Solutions,

Making the Transition to the Cloud

May 23rd, 2016 by admin

Transitioning to the cloud is something you may be considering. BTI can fully assist you with this transition or answer any questions to aid in your decision making process. SIP-based hosted VoIP is the future of the telecommunications industry.  It gives your company all of the benefits of the old...
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Posted in: Industry Solutions, Services, Products,

Learn What to Look Out For When Taking Your Voice Technology to The Cloud

February 15th, 2016 by admin

At BTI Communications Group, our first and primary goal is delivering the foremost level of technical quality that can be delivered in telephony, networking, and security. In all of our premise based, cloud, and hybrid cloud solutions, we strive to do just that, understanding our client requirements...
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Posted in: Industry Solutions,

Business Continuity

September 22nd, 2015 by admin

Did you know that within a 12 ­month period, the typical SMB will suffer six computer outages? The median cost of downtime for an SMB is $12,500 per day after a data­ loss disaster. If a small business can’t resume operations within 10 days following a natural disaster, chances of survival are drastically...
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Posted in: Industry Solutions,

Achieving Your Highest Ambitions in Information Technology Management

August 11th, 2015 by Eric Brackett

President of BTI Communications Group, Ltd. A higher ambition that all technology managers share is to implement and run operational technology solutions for their businesses. I wrote previously on what the definition is of an operational network. For a network to be considered operational,...
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Posted in: BTI, Industry Solutions,

BTI Cloud Video Solution

December 10th, 2014 by admin

Video from IP cameras and encoders is streamed over the Internet to remotely-hosted recording equipment. We provide our customers the flexibility and cost efficiency of video in the cloud. A hosted video surveillance service that provides all the power of live video viewing, recording, search, playback...
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Posted in: Industry Solutions,

07/21 - ShoreTel Tip of the Week!

July 21st, 2014 by admin

BTI Communications Group Presents ShoreTel Tip of the Week! ShoreTel Communicator Hot Keys This week's tip will help ShoreTel Communicator users to navigate through functions by using "Hot Keys", otherwise known as Control, Alt, and F-Key Functions. ShoreTel Communicator comes with a set of hot keys...
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Posted in: Industry Solutions,

07/14 - ShoreTel Tip of the Week!

July 14th, 2014 by admin

BTI Communications Group Presents ShoreTel Tip of the Week! Viewing Participants on a Conference Call Have you ever been on a conference call and wondered how many people were on the call or you wanted to know how to view the participants of the call?  In this week's tip, we will show you how to press...
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Posted in: Industry Solutions,

07/09 - ShoreTel Tip of the Week!

July 9th, 2014 by admin

BTI Communications Group Presents ShoreTel Tip of the Week! Build a Speed Dial List This week's tip will show ShoreTel Communicator users how to set up a list of speed dials that can be accessed from both the Communicator and your ShoreTel IP phone! In addition to initiating voice calls, you can add,...
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Posted in: Industry Solutions,

07/04 - ShoreTel Tip of the Week!

July 4th, 2014 by admin

BTI Communications Group Presents ShoreTel Tip of the Week! Audio Conference Commands This week's tip provides you with a list of commands that will help you control your audio conference. During  an audio conference, the following key commands can be  used: #0   List available commands #1...
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Posted in: Industry Solutions,

06/29 - ShoreTel Tip of the Week!

June 29th, 2014 by admin

BTI Communications Group Presents ShoreTel Tip of the Week! ShoreTel Extension Reassignment Have All Calls to Your Extension Ring on Another Phone At times, you may be in the office working away from your normal desk phone and you need your calls to ring at another desk.  ShoreTel offers a simple...
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Posted in: Industry Solutions,

06/24 - ShoreTel Tip of the Week!

June 24th, 2014 by admin

BTI Communications Group Presents ShoreTel Tip of the Week! Changing Your Ring Tone If you are in a busy area and all the phone ring tones sound the same, you can differentiate your ring tone in order to make it easier to recognize when you have a call. Today's tip will show you how! It's simple,...
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Posted in: Industry Solutions,

06/19 - ShoreTel Tip of the Week!

June 19th, 2014 by admin

BTI Communications Group Presents ShoreTel Tip of the Week! Record Your Personal Holiday Greeting During this Fourth of July holiday week, it is likely that your work hours will differ from the norm.  A recorded holiday greeting is one way to ensure your customers and colleagues are aware of your...
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Posted in: Industry Solutions,

06/14 - ShoreTel Tip of the Week!

June 14th, 2014 by admin

BTI Communications Group Presents ShoreTel Tip of the Week! Configuring the Find Me Feature We are frequently asked, "What is the best way to configure the 'Find Me' feature on the ShoreTel system?" In today's tip we will offer a few suggestions that will help you get the most out of this cool feature....
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Posted in: Industry Solutions,

Call Center Solutions

June 9th, 2014 by admin

Nowadays, customers expect higher levels of service than ever, and we are prepared to deliver. BTI offers contact center solutions that easily connect internal and external customers to the right agent at the right time. BTI offers a variety of solutions focusing on cost reduction, and an improved customer...
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Posted in: Industry Solutions,

06/06 - ShoreTel Tip of the Week!

June 7th, 2014 by admin

BTI Communications Group Presents ShoreTel Tip of the Week! Record A Conference Without IT supervision or assistance, ShoreTel Conferencing allows users to easily record a conference for later viewing. Today's tip will show you how! First, let's create a new conference: Click on the 'MyConference'...
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Posted in: BTI, Industry Solutions,

05/30 - ShoreTel Tip of the Week!

May 30th, 2014 by admin

BTI Communications Group Presents ShoreTel Tip of the Week! ShoreTel Conferencing - Giving Presenter Control At times you may need to give a shared web conference demo to your team or prospects. With ShoreTel Conferencing, the meeting host can choose any participant and give them control over...
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Posted in: BTI, Industry Solutions,

5/23 - ShoreTel Tip of the Week!

May 23rd, 2014 by admin

BTI Communications Group Presents ShoreTel Tip of the Week! Share Your Desktop Whether you are a PC or a Mac user, ShoreTel's brilliantly simple Web Conferencing enables you to share your desktop to collaborate on documents with your team. So you can, for example, conduct a sales presentation...
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Posted in: BTI, Industry Solutions,

Legal Solutions from BTI

May 13th, 2014 by admin

The legal industry faces unique challenges handling client information, controlling costs, and producing income. You must maintain the strictest level of privacy while still making data easy to locate and access. To control costs and produce income, you need reliable communication and collaboration solutions...
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Posted in: BTI, Industry Solutions,

05/02 - ShoreTel Tip of the Week!

May 2nd, 2014 by admin

BTI Communications Group Presents ShoreTel Tip of the Week! Call Handling Notes At times you may wish to provide additional information to users in respect to your Call Handling Mode (CHM) status beyond just changing your CHM. For example, your CHM might be 'In a Meeting' but you may also want...
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Posted in: BTI, Industry Solutions,


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