technical support team wearing headsets sitting at desks talking to customers

Around the Clock Customer Support

When you partner with BTI Communications Group, you can expect to receive around-the-clock customer support from our team. 

Our 24/7 Customer Support Services

When an emergency strikes or an issue comes up that you can’t solve, our customer support team is ready to help. Since we’re committed to giving our clients the best experience possible, we provide 24/7 on-site and remote monitoring and maintenance services for:

 

  • Business Computer Networks

  • Business Telephone Systems

  • Business Security and Surveillance Systems

  • Business Access Control Systems

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What You Can Expect From Our Customer Support Team

No matter whether you need on-site or remote services at any time of the day or night, our staff is ready to solve any issues you’re experiencing as fast as possible. If you’re a current client or interested in partnering with BTI, take a moment to learn more about our customer support services.

When you’re choosing a telephony services, managed IT, workplace safety, or physical security partner, you’ll likely want them to be highly responsive and effective at solving any issues you experience. A company that doesn’t immediately address and solve problems can leave your business open to cyber, network, safety, or physical threats.

Due to this need for fast and effective customer assistance, BTI is the smart choice for your hardware or software technical support. As soon as you contact our help desk, you’ll speak with an expert staff member trained to solve problems quickly and effectively. They will ensure that the problem is appropriately tracked and managed until solved. 

Our management services, delivered by over 400 engineers, bring 24-hour monitoring and management of your IT network infrastructure, communications systems, servers, and desktops. Due to our team’s extensive monitoring and management capabilities, they have the expertise needed to solve even the most complex problems.

​Moves, Adds, and Changes

Besides offering monitoring and management support, our customer service team can also assist with a variety of other challenges businesses and organizations face. For example, we can help you move offices and ensure all your physical security equipment is transferred and reinstalled safely. For expanding companies, we can provide additional phones, cameras, switches, servers, and storage solutions designed for your goals and current system. Whatever your needs, BTI can help you with all your moves, adds, and changes

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Unhappy With Your Current Vendor?

If you currently have support through another vendor but are dissatisfied, let BTI remedy that. We will gladly provide you with the highest levels of customer satisfaction, ease of use, and manageability. Simply contact us or schedule a free consultation to get started.

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Need to Open a Service Ticket?

As a BTI client, you have two easy ways to open a service ticket.

Fill out this form to be contacted by your account representative or a service technician.

Or call us toll-free

800-435-7284