BTI Communications Group, Chicago IL

Communication is Our Business

Call us at 800.HELP.BTI

Managed IT Services

At BTI, we partner with your IT Managers and Business Management to ensure that your systems are monitored and maintained around the clock, keeping systems running continually while freeing your IT Managers from continual interruption that dilutes attention to your key business initiatives and users. BTI becomes the highly skilled, always on time, continually up to date outsourced generalist and/or help desk. We never close or take a break, and never call in sick. Our skills and proficiency and processes exceed all applicable standards mandated by Sarbanes Oxley, Hippa, or PCI, and we can help ensure that yours do, too.

We relieve your IT team from the low level, invisible, but often critical after hours preventative updates and repairs necessary in networking, communications, Microsoft server, Apple and Microsoft desktops, and Mobile Device Management systems. We secure your network and systems and audit them for compliance with applicable standards. Finally, we provide you with in depth reporting and tracking of your systems, our work performed, and the results obtained.

We believe that by elevating your IT professionals to a GlobalView viewpoint of your environment, your IT personnel will more capably deliver on your key business initiatives that drive growth and profitability. For less than the cost of running an internal 8X5 help desk, BTI will deliver highly skilled engineers, IT management processes and systems that meet all regulatory and best practice standards, 24 hour helpdesk, 24 hour Network Operations Center escalation to top tier systems engineers, and management and reporting of the key security, maintenance, anti-virus, and anti-malware applications you rely on in your business.

Data Center Services

BTI's GlobalView Service Desk Data Sheet

GlobalView Service Desk Certifications

Virtualization with VMware vSphere

Cloud Managed Networking


Managed Desktop Care

Managed Desktop Care
  • Preventive maintenance with our automated service platform
  • Security & Patch Management with Microsoft updates
  • Centrally managed anti-virus & spyware prevention
  • Online asset management for hardware & software utilization reporting
  • Management portal with ticketing system to support problem escalation and resolution through our service desk

Managed Server Care

Managed Server Care
  • Real-time monitoring & alerting of critical server applications
  • Systems performance and resource utilization reporting
  • Preventive maintenance for Operating System & applications
  • Security management for anti-virus software with updates
  • Problem escalation and remediation for 3rd party applications
  • Storage management and usage reporting for critical data
  • Unlimited phone, remote and on-site technical support

Core Networking Support

Core Networking Support
  • Comprehensive network support service with dedicated account representatives assigned to manage IT infrastructure
  • Telecom services & 3rd party vendor warranty management
  • Network performance monitoring & DNS management service
  • Configuration management for Routers, Switches & Wireless
  • Managed firewall with configuration and security monitoring
  • Software license management with asset inventory reporting

Backup & Disaster Recovery (BDR)

Backup & Disaster Recovery (BDR)
  • BDR service provides continuous data backup & recovery for Windows Servers & Desktops with 15 minute recovery points
  • Once a day offsite replication for data protection, no tapes
  • Encrypted transport is secure & meets regulatory compliance
  • Locally installed appliance supports quick restores and Business Continuity using a built-in server virtualization system
  • Flexible application delivery options with Hybrid Cloud platform
  • Fully managed and monitored to ensure data integrity