Customers expect higher levels of service than ever, and multi-site contact centers are now the norm. BTI offers contact center solutions that easily connect internal and external customers to the right agent at the right time. The result? Lowered costs and an improved customer experience that transforms your contact center into a revenue center.
BTI offers flexible solutions – from smaller, less formal environments to large organizations requiring multimedia, sophisticated routing, enhanced reporting options, self-service and outbound campaign capabilities. BTI's best-of-breed approach for supporting the leading CRM and enterprise management applications enables organizations to deploy a complete, integrated contact center solution that meets unique and changing business requirements.