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  • BTI Communications Group

How BTI’s Managed IT Support Restored Service in 30 Minutes


Dairy King Logo

Dairy King is a full-service broad-line operation specializing in the dietary needs of facilities in Health Care, Government, Education, Hospitality, Food Service, and more. As you can imagine, they rely heavily on Microsoft 365 applications to keep their operations running smoothly.


With over 50 dedicated employees, these applications are vital for their day-to-day tasks, including crucial applications like Outlook and Excel.


The Importance of a Reliable Managed IT Support Services Provider

Dairy King's employees began receiving alarming warnings about the expiration of their Microsoft 365 licenses. Essential business applications became inaccessible, threatening to disrupt their operations entirely.


Dairy King's management contacted their service provider hoping for a quick solution. Unfortunately, they could not get in contact with their account manager. To make matters worse, there was no portal available for managing user licenses, leaving Dairy King feeling helpless and frustrated.


BTI is Available for You 24/7

Upon learning of Dairy King's situation, BTI sprang into action without delay. BTI understood the urgency Dairy King needed and the importance of getting back on their feet swiftly.


Much like Dairy King, BTI also reached out to Dairy King’s Microsoft support services provider in a bid to find a solution. However, BTI’s attempts to contact the account manager proved futile, leaving BTI with no other choice but to take matters into their own hands.


35+ Years of Experience as Managed IT Support Services Providers

BTI devised an effective plan to rescue Dairy King from its predicament. BTI offered to provision new Microsoft 365 licenses, ensuring Dairy King's critical applications would be up and running once again.


Prioritizing effective communication, BTI sought approval from Dairy King's CEO before proceeding. BTI's reputation and 35+ years of experience, the CFO gave the green light without hesitation.


With impressive efficiency, BTI's skilled managed IT support services team quickly provisioned the new licenses. Within a mere 30 minutes of receiving approval, BTI had restored Dairy King's access to all the essential M365 applications.


The Joyful Outcome

Dairy King was relieved as employees regained access to their much-needed tools. Outlook, Excel, and other vital business applications were back in action and their operations returned to full productivity.


With BTI's unwavering support, Dairy King continued to flourish, confident that they have a dependable ally by their side.


BTI: The Managed IT Support Services Provider Near Me

At BTI Communications Group, we take pride in our ability to deliver state-of-the-art managed IT support services for big and small businesses. Our team of experts is always ready to go the extra mile to ensure your IT needs are met with efficiency and excellence. If you're facing technology challenges or seeking unmatched IT support, don't hesitate to contact us today.


Let's partner together for your business's success!

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