BTI Communications Group, Chicago IL

Communication is Our Business

Call us at 800.HELP.BTI

Medical Solutions

Hospitals, physicians, and medical groups are under tremendous pressure to deliver more medical service for less as regulations, insurance, technology, and medicare changes eat away at the operating margins of their businesses. We understand the internetworking complexities involved in converged networks for medical as well as the requirements for interconnections between physicians, hospitals, EMR, and HIS systems.

Whether you run PACS or EMR, you increasingly need high availability, low latency networks to run well. In addition, your other applications including phone and contact center are increasingly vital to your image and your relationships with referring providers, patients, and payers. Let us help you achieve cost savings in these areas plus mounds of return on investment as we have for other hospitals and groups nation wide.

BTI can help you:

  • Ensure HIPAA compliance by securing patient communications with monitored data centers with redundant infrastructure to ensure the physical and virtual safety of your communications data.
  • Improve collaboration managing VPNs and secure, permissions-based sharing of patient records, lab reports, and digital diagnostic images such as MRIs, x-rays, and CT scans as well as discussion forums and workflows.
  • Ensure continuity of operations with data center and network redundancy so you can continue to serve patients and collect your receivables.

As your partner, we focus on your communications so you can focus on what you do best.

Let BTI's Managed Services Save the Day at your Healthcare Facility

Medical Monitoring

BTI's managed approach to IT proactively remote monitors and manages your healthcare facilities' IT infrastructure 24/7/365. This means ensuring that critical servers and services are running and/or fixed when they stop. It means security updates and patches are current all the time. It means your sensitive customer and company information is kept secure with monitoring and reporting on security updates. BTI never closes. We are ever watchful, protecting your business and optimizing your systems during and after your business hours.

BTI will alert you to issues based on your instructions and preferences 24/7 by email, phone call, or text message and will work with your team of business and IT professionals to keep you secure and running day and night.

Montefiore Medical Center

Montefiore Medical Center in the Bronx, New York is the University Hospital for the Albert Einstein College of Medicine and is one of the largest hospital and care networks in New York. But until recently, patients and guests couldn't get online while at the hospital.

Jack Wolf, CIO of Montefiore, noted that patients and guests were asking for wireless access, so he worked with his managed service provider, Inspire WiFi, to make it happen.

The medical center includes three main divisions: the Moses Division, including the Children's Hospital; the Jack D. Weiler Hospital; and Our Lady of Mercy Medical Center. To deploy wireless across all patient and guest areas in all three divisions, Inspire WiFi selected Meraki's cloud-managed solution, simplifying multi-site management. Inspire WiFi deployed over 150 Meraki 802.11n wireless access points (APs) to provide full coverage, and continues the ongoing monitoring, maintenance, and technical support of the WiFi network.

Now Montefiore's patients and guests are able to enjoy highspeed wireless internet access inside patient rooms, waiting areas, and outdoor courtyards. According to Greg Ebbert, Vice President of Inspire WiFi, over 7,000 users accessed the Montefiore WiFi network in the first six weeks that it was live.

"We are excited to partner with Meraki and Montefiore to provide this amenity for Montefiore's patients and guests," Ebbert said.

"Our patients and guests have been asking for WiFi, so we were pleased when Inspire WiFi was able to provide us with a carefree hospital-wide wireless solution," said Jack Wolf, CIO of Montefiore. "We are always looking for ways to set ourselves apart and to increase patient satisfaction. Inspire WiFi provided BTI with a great tool through Meraki to accomplish those goals."

Source: Meraki

The Unique Needs of Healthcare

Preserving patient confidentiality, safeguarding prescription medications and protecting patients and highly-skilled staff are just three of the security needs faced by those in the healthcare industry. BTI understands the unique needs of this market and provides megapixel technology to specifically meet those needs.

Healthcare Statistics

In August, 2010, a new survey of healthcare security executives by the International Association for Healthcare Security & Safety (IAHSS) reveals increases in reported violent crimes in hospitals in 2009 compared to similar crimes reported in a survey five years ago. Although overall crime in hospitals increased by 75% in 2009 compared to 2004, the survey reported that in four categories of violent crime (rape/sexual assault, robbery, aggravated assault, and simple assault) it increased by 200%. In the five non-violent crime categories, which account for 76% of all hospital crime (burglary, larceny, arson, vandalism, and motor vehicle theft), the survey reported a 54% increase in crime incidents compared to 2004.

Applications and Solutions – Benefits of Video Management for Healthcare

  • Protect employees and patients
  • Provide security, situational awareness and life safety
  • Monitor hallways and reception areas
  • Improve employee productivity
  • Resolve security/employee and patient disputes
  • Cover more with less staff and expense
  • Increased detail equals better forensics and reduced time from police and healthcare security professionals in post event investigations
  • Forensic documentation to build cases
  • Prevent fraudulent claims
  • Quantifiable return-on-investment