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BTI Presents Live Webinars & Chat

Cutting Edge Ways to Streamline Customer Interactions with Automation & AI

Join this dynamic 60 minute webinar with top experts, and get your questions answered. People who register will be sent a recording of the webinar as well as examples of hyper automation from five different industries.

About the Webinar

Are you perpetually on the hunt for innovative strategies to elevate the customer experience without inflating budget? Enter the world of hyper-automation and AI for contact centers. Save your seat for unraveling strategies to enhance business efficiency while mitigating costs across multiple industries.

BTI Founder and President Eric Brackett and IntelePeer experts will provide a roadmap for IT, Operations, and Communications professionals to:

  • Maximize return on investment using automation and AI

  • Minimize CAPEX and OPEX

  • Reduce likelihood of project failure

  • Speed time to value

By attending this webinar, you will:

  • Learn how to quickly deploy artificial intelligence in your customer communications to boost productivity and efficiency.

  • Understand the different options for implementing these systems in your business, and the cost, timeline and return on investment for each approach.

  • Connect with experts in the field who have onboarded in healthcare, retail, finance, utilities, and education.

You will walk away from this webinar with a deeper understanding of groundbreaking advancements transforming customer communications, and what steps to take to implement them in your company. 

Gain Access To The Recording Today!

Don't miss an opportunity to hear from technology experts!


Who Should Attend:

Professionals managing enterprise level IT, operations, and contact centers.


Thursday, October 12, 2023


10:00am PT, 1:00pm ET

Hosted by BTI

Guest Speakers:


About your webinar host Eric Brackett, Founder and President of BTI Communications Group

Eric W. Brackett, the Founder and President of BTI, is an innovative leader in providing networked voice, data, and security solutions. With over 35 years of experience, Eric's expertise lies in understanding client needs and designing cost-effective, integrated IP-based systems that enhance efficiency and reduce costs. His approach has made a significant impact in various regions, including the United States, Mexico, Canada, Europe, and Asia.

Eric Brackett

About Mike Rapp, SVP Account Management, IntelePeer

As the SVP, Account Management at IntelePeer, Mike has 20+ years of experience in customer engagement technology; today he leverages the application of AI across design, development, professional services, customer success, and account management to find success. Through Mike’s effort’s, IntelePeer customers are able to achieve ROI and improve CX, all while reducing labor costs.

Guest speaker Mike Rapp, SVP Account Management for IntelePeer

About IntelePeer

IntelePeer delivers rapidly deployable communications solutions for an always connected world. Powered by AI and analytics, our communications automation platform instantly improves your customers’ communications experience. IntelePeer provides industry leading time-to-value with automated communications solutions that work seamlessly with your infrastructure. Our no-code templates, low-code, co-creation, and developer API options provide you with simple, easy-to-use tools that can be utilized by anyone.

BTI is an IntelePeer partner for contact center solutions.
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