December 30th, 2014 by admin
Today’s businesses are operating at a blistering pace and IT infrastructure has become the backbone of small to mid-sized businesses across the nation. The complexity and strain placed on networks has exposed SMBs to greater security threats than ever before. Natural disasters, power outages, employee...
Posted in: Services
December 10th, 2014 by admin
Video from IP cameras and encoders is streamed over the Internet to remotely-hosted recording equipment. We provide our customers the flexibility and cost efficiency of video in the cloud. A hosted video surveillance service that provides all the power of live video viewing, recording, search, playback...
Posted in: Industry Solutions
November 10th, 2014 by admin
BTI understands that it is difficult to continually increase your speed and bandwidth, business continuity, simplified service plans, and control costs in carrier, data center, and cloud computing services. This is why we want to partner with you in order to provide you with the best service at the best...
Posted in: Services
August 4th, 2014 by admin
Did you hear the great news? BTI Achieves a High Net Promoter Score (Again) and has become a Gold Partner with ShoreTel! The customer’s experience is measured using the globally recognized Net Promoter Score (NPS®). This score is the source to measure customer loyalty, ensure profitable growth and gain...
Posted in: BTI
July 21st, 2014 by admin
BTI Communications Group Presents ShoreTel Tip of the Week! ShoreTel Communicator Hot Keys This week's tip will help ShoreTel Communicator users to navigate through functions by using "Hot Keys", otherwise known as Control, Alt, and F-Key Functions. ShoreTel Communicator comes with a set of hot keys...
Posted in: Industry Solutions
July 15th, 2014 by admin
BTI engineers recently completed continuing training in ShoreTel, VMware, NetApp, Cisco and Mitel. We are committed to maintaining the highest level of professional implementation and support. At BTI we understand the power of the collective conscience and that is why we are committed to developing...
Posted in: Services
July 14th, 2014 by admin
BTI Communications Group Presents ShoreTel Tip of the Week! Viewing Participants on a Conference Call Have you ever been on a conference call and wondered how many people were on the call or you wanted to know how to view the participants of the call? In this week's tip, we will show you how to press...
Posted in: Industry Solutions
July 9th, 2014 by admin
BTI Communications Group Presents ShoreTel Tip of the Week! Build a Speed Dial List This week's tip will show ShoreTel Communicator users how to set up a list of speed dials that can be accessed from both the Communicator and your ShoreTel IP phone! In addition to initiating voice calls, you can add,...
Posted in: Industry Solutions
July 4th, 2014 by admin
BTI Communications Group Presents ShoreTel Tip of the Week! Audio Conference Commands This week's tip provides you with a list of commands that will help you control your audio conference. During an audio conference, the following key commands can be used: #0 List available commands #1...
Posted in: Industry Solutions
June 29th, 2014 by admin
BTI Communications Group Presents ShoreTel Tip of the Week! ShoreTel Extension Reassignment Have All Calls to Your Extension Ring on Another Phone At times, you may be in the office working away from your normal desk phone and you need your calls to ring at another desk. ShoreTel offers a simple...
Posted in: Industry Solutions
June 24th, 2014 by admin
BTI Communications Group Presents ShoreTel Tip of the Week! Changing Your Ring Tone If you are in a busy area and all the phone ring tones sound the same, you can differentiate your ring tone in order to make it easier to recognize when you have a call. Today's tip will show you how! It's simple,...
Posted in: Industry Solutions
June 19th, 2014 by admin
BTI Communications Group Presents ShoreTel Tip of the Week! Record Your Personal Holiday Greeting During this Fourth of July holiday week, it is likely that your work hours will differ from the norm. A recorded holiday greeting is one way to ensure your customers and colleagues are aware of your...
Posted in: Industry Solutions
June 14th, 2014 by admin
BTI Communications Group Presents ShoreTel Tip of the Week! Configuring the Find Me Feature We are frequently asked, "What is the best way to configure the 'Find Me' feature on the ShoreTel system?" In today's tip we will offer a few suggestions that will help you get the most out of this cool feature....
Posted in: Industry Solutions
June 9th, 2014 by admin
Nowadays, customers expect higher levels of service than ever, and we are prepared to deliver. BTI offers contact center solutions that easily connect internal and external customers to the right agent at the right time. BTI offers a variety of solutions focusing on cost reduction, and an improved customer...
Posted in: Industry Solutions
June 7th, 2014 by admin
BTI Communications Group Presents ShoreTel Tip of the Week! Record A Conference Without IT supervision or assistance, ShoreTel Conferencing allows users to easily record a conference for later viewing. Today's tip will show you how! First, let's create a new conference: Click on the 'MyConference'...
Posted in: BTI, Industry Solutions
May 30th, 2014 by admin
BTI Communications Group Presents ShoreTel Tip of the Week! ShoreTel Conferencing - Giving Presenter Control At times you may need to give a shared web conference demo to your team or prospects. With ShoreTel Conferencing, the meeting host can choose any participant and give them control over...
Posted in: BTI, Industry Solutions
May 23rd, 2014 by admin
BTI Communications Group Presents ShoreTel Tip of the Week! Share Your Desktop Whether you are a PC or a Mac user, ShoreTel's brilliantly simple Web Conferencing enables you to share your desktop to collaborate on documents with your team. So you can, for example, conduct a sales presentation...
Posted in: BTI, Industry Solutions
May 16th, 2014 by admin
BTI Communications Group Presents ShoreTel Tip of the Week! Turn your Group IM into an Instant Conference Last week we showed you how to use your ShoreTel Communicator IM (instant message) feature and how to create a group IM. Today's tip will show you how to instantly turn your group IM into...
Posted in: BTI
May 13th, 2014 by admin
The legal industry faces unique challenges handling client information, controlling costs, and producing income. You must maintain the strictest level of privacy while still making data easy to locate and access. To control costs and produce income, you need reliable communication and collaboration solutions...
Posted in: BTI, Industry Solutions
May 9th, 2014 by admin
BTI Communications Group Presents ShoreTel Tip of the Week! ShoreTel Communicator Instant Messaging Instant Messaging (IM) is a fast and efficient way to communicate with your colleagues. This week's tip will show you how to utilize the IM feature on your ShoreTel Communicator by engaging in...
Posted in: BTI
May 7th, 2014 by admin
Unlimited communications and executive technology management are at the core of our products and services. We provide the highest quality Unified Communications (UC) and Voice Over IP (VoIP) products available today and integrate these products into a customized network platform applying a management...
Posted in: BTI
May 2nd, 2014 by admin
BTI Communications Group Presents ShoreTel Tip of the Week! Call Handling Notes At times you may wish to provide additional information to users in respect to your Call Handling Mode (CHM) status beyond just changing your CHM. For example, your CHM might be 'In a Meeting' but you may also want...
Posted in: BTI, Industry Solutions
Copyright © 2006-2021 BTI Communications Group, Ltd. All rights reserved.
