ShoreTel Tip of the Week!  Using Outlook with Voice Mail Features (cont.)

August 10th, 2016 by admin

This series continues with more features you can utilize with your ShoreTel Communicator, integrating your voice mail with Outlook.  In this week’s ShoreTel tip, we will assess the following voice mail integration features:

  • Forward a voice mail
  • Edit the subject of a voice mail

Forwarding a Voice Mail

You can forward a voice mail to another voice mailbox and as an attachment. You can only forward a voice mail to a ShoreTel user’s mailbox. If you want to send a voice mail to someone outside of the ShoreTel system, send it as an attachment. Note that you cannot forward a private voice mail (i.e. a voice mail marked as private by the original sender).

Forwarding voice mail to another voice mailbox

  1. From the Outlook Inbox, double-click on the voice mail you want to forward.
  2. In the ShoreTel Voice Mail form > ShoreTel Voice Mail tab, click Forward. image12
  3. Use the resulting window to choose the specifics of the voice mail.

Forwarding voice mail as an attachment

  1. From the Outlook Inbox, double-click on the voice mail you want to forward.
  2. In the ShoreTel Voice Mail form > ShoreTel Voice Mail tab, click Forward as Attachment. image13
  3. A new email is created with the voice mail attached as an audio WAV file. image14
  4. Compose and send the email message.

Editing the Subject of a Voice Mail

You can edit a voice mail subject to provide a more meaningful description of the voice mail.

  • From the Outlook Preview pane, click on the Subject field of the message, and type the new heading in the active field. or
  • From the Outlook Inbox, double-click on the voice mail whose subject you want to edit. In the ShoreTel Voice Mail form > ShoreTel Voice Mail tab, click Edit Subject. Type the new subject of the voice mail. Then Save.
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Thank you for reading your ShoreTel Tip. Have a great week!

Posted in: BTI, Tip of the Week, ShoreTel,


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