Our Perspective on the ShoreTel Acquisition

September 27th, 2017 by admin

This past summer, many of us were surprised by the news that Mitel would be acquiring ShoreTel. Mitel's press release in July explained that the combined company would be headquartered in Ottawa Canada under Rich McBee's leadership. The focus was on how this change would...
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Posted in: Industry Solutions, News,

ShoreTel Tip of the Week!  Using Outlook with Voice Mail Features (conclusion)

August 17th, 2016 by admin

This series concludes with two more features you can utilize with your ShoreTel Communicator, integrating your voice mail with Outlook.  In this week’s ShoreTel tip, we will assess the following voice mail integration features: Deleting a voice mail Moving a voice mail into another folder Deleting a...
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Posted in: BTI, Tip of the Week, ShoreTel,

ShoreTel Tip of the Week!  Using Outlook with Voice Mail Features (cont.)

August 10th, 2016 by admin

This series continues with more features you can utilize with your ShoreTel Communicator, integrating your voice mail with Outlook.  In this week’s ShoreTel tip, we will assess the following voice mail integration features: Forward a voice mail Edit the subject of a voice mail Forwarding a Voice Mail...
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Posted in: BTI, Tip of the Week, ShoreTel,

ShoreTel Tip of the Week!  Using Outlook with Voice Mail Features (cont.)

August 3rd, 2016 by admin

With ShoreTel Communicator you can integrate your voice mail with Outlook. There are many voice mail features you can utilize from your Outlook. In this week’s ShoreTel tip, we will assess the following voice mail integration features: Replying to a Voice Mail Creating a New Voice...
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Posted in: BTI, ShoreTel,

ShoreTel Tip of the Week!  Using Outlook with Voice Mail Features

July 27th, 2016 by admin

With ShoreTel Communicator you can integrate your voice mail with Outlook.  There are many voice mail features you can utilize from your Outlook.  In this week’s ShoreTel tip, we will assess the following voice mail integration features: Selecting your playback device Listening to...
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Posted in: BTI, ShoreTel,

ShoreTel Tip of the Week! Using Outlook with Voice Mail

July 20th, 2016 by admin

With ShoreTel Communicator you can integrate your voice mail with Outlook.  There are many voice mail features you can utilize from your Outlook.  In the upcoming ShoreTel tips, we will assess each of the voice mail integration features such as: Select your playback device Listen to a voice mail  Reply...
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Posted in: BTI, Tip of the Week,

Unified Communications

March 22nd, 2016 by admin

BTI provides Unified Communications from trusted manufacturers such as Mitel, ShoreTel, and Zultys. Unified Communications integrates services such as instant messaging, presence information, voice, mobility features, audio, web & video conferencing, call control, and more! With Unified Communications...
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Posted in: Products,

Benefits of Zultys and 24/7 Support

May 18th, 2015 by admin

BTI group has recently added Zultys to the Unified Communications product offerings in addition to ShoreTel and Mitel. In a recent interview with BTI’s President, Eric Brackett, Mr. Brackett explained why BTI decided to go with Zultys and the added benefits that they’re products offered. He explained,...
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Posted in: BTI,

Customers are Our Number One Priority

August 4th, 2014 by admin

Did you hear the great news? BTI Achieves a High Net Promoter Score (Again) and has become a Gold Partner with ShoreTel! The customer’s experience is measured using the globally recognized Net Promoter Score (NPS®). This score is the source to measure customer loyalty, ensure profitable growth and gain...
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Posted in: BTI,

07/21 - ShoreTel Tip of the Week!

July 21st, 2014 by admin

BTI Communications Group Presents ShoreTel Tip of the Week! ShoreTel Communicator Hot Keys This week's tip will help ShoreTel Communicator users to navigate through functions by using "Hot Keys", otherwise known as Control, Alt, and F-Key Functions. ShoreTel Communicator comes with a set of hot keys...
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Posted in: Industry Solutions,

Services

July 15th, 2014 by admin

BTI engineers recently completed continuing training in ShoreTel, VMware, NetApp, Cisco and Mitel.  We are committed to maintaining the highest level of professional implementation and support. At BTI we understand the power of the collective conscience and that is why we are committed to developing...
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Posted in: Services,

07/14 - ShoreTel Tip of the Week!

July 14th, 2014 by admin

BTI Communications Group Presents ShoreTel Tip of the Week! Viewing Participants on a Conference Call Have you ever been on a conference call and wondered how many people were on the call or you wanted to know how to view the participants of the call?  In this week's tip, we will show you how to press...
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Posted in: Industry Solutions,

07/09 - ShoreTel Tip of the Week!

July 9th, 2014 by admin

BTI Communications Group Presents ShoreTel Tip of the Week! Build a Speed Dial List This week's tip will show ShoreTel Communicator users how to set up a list of speed dials that can be accessed from both the Communicator and your ShoreTel IP phone! In addition to initiating voice calls, you can add,...
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Posted in: Industry Solutions,

07/04 - ShoreTel Tip of the Week!

July 4th, 2014 by admin

BTI Communications Group Presents ShoreTel Tip of the Week! Audio Conference Commands This week's tip provides you with a list of commands that will help you control your audio conference. During  an audio conference, the following key commands can be  used: #0   List available commands #1...
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Posted in: Industry Solutions,

06/29 - ShoreTel Tip of the Week!

June 29th, 2014 by admin

BTI Communications Group Presents ShoreTel Tip of the Week! ShoreTel Extension Reassignment Have All Calls to Your Extension Ring on Another Phone At times, you may be in the office working away from your normal desk phone and you need your calls to ring at another desk.  ShoreTel offers a simple...
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Posted in: Industry Solutions,

06/24 - ShoreTel Tip of the Week!

June 24th, 2014 by admin

BTI Communications Group Presents ShoreTel Tip of the Week! Changing Your Ring Tone If you are in a busy area and all the phone ring tones sound the same, you can differentiate your ring tone in order to make it easier to recognize when you have a call. Today's tip will show you how! It's simple,...
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Posted in: Industry Solutions,

06/19 - ShoreTel Tip of the Week!

June 19th, 2014 by admin

BTI Communications Group Presents ShoreTel Tip of the Week! Record Your Personal Holiday Greeting During this Fourth of July holiday week, it is likely that your work hours will differ from the norm.  A recorded holiday greeting is one way to ensure your customers and colleagues are aware of your...
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Posted in: Industry Solutions,

06/14 - ShoreTel Tip of the Week!

June 14th, 2014 by admin

BTI Communications Group Presents ShoreTel Tip of the Week! Configuring the Find Me Feature We are frequently asked, "What is the best way to configure the 'Find Me' feature on the ShoreTel system?" In today's tip we will offer a few suggestions that will help you get the most out of this cool feature....
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Posted in: Industry Solutions,


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