Presence Management

February 4th, 2020 by admin

User pressing a screen on a mobile device with different telecommunication icons displayed.

PHOENIX, AZ – Want to increase communications and productivity between employees and customers? Then, presence management is the way to go. This wonderful technology gives all individuals within a company the ability to know what everyone else is doing in real-time. Is someone in the building or even at their desk? Are they in a meeting? Are they on the phone? By having this information one can determine if and in what manner to connect with another person. That’s essentially the purpose of presence management and it’s enhancing the way we communicate. Having this information presents one with an array of communication options that’s dramatically driving up productivity for those companies – both large and small deploying presence management.

Unified presence management is driven off of a company’s voice and data system and empowers people to control every facet of their communications. It includes and functions off of all devices such as computers, cell phones, Voice over IP (VoIP), and personal communications services. As soon as someone logs onto their computer a pop up window appears containing the names of fellow employees and their current activity as well as their location. Essentially, the technology lets you see the presence status of others, send emails and voicemails, receive faxes, control all your phone calls via desktop phones or a softphone, send secure Instant Messages and voice messages, launch a collaborative web conference session – all with a single mouse click. Users may also put notes into presence for everyone to see. For example, a note may have the time when an employee will be back in the office from lunch or say an off site meeting. Another user may make everyone aware that they may be working from home that day. Knowing everyone’s availability offers greater options to rapidly assist with everyday business issues.

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