Call Center Solutions

June 9th, 2014 by admin

Nowadays, customers expect higher levels of service than ever, and we are prepared to deliver. BTI offers contact center solutions that easily connect internal and external customers to the right agent at the right time. BTI offers a variety of solutions focusing on cost reduction, and an improved customer...

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Posted in: Industry Solutions,

05/02 - ShoreTel Tip of the Week!

May 2nd, 2014 by admin

BTI Communications Group Presents ShoreTel Tip of the Week! Call Handling Notes At times you may wish to provide additional information to users in respect to your Call Handling Mode (CHM) status beyond just changing your CHM. For example, your CHM might be 'In a Meeting' but you may also want...

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Posted in: BTI, Industry Solutions,


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