March 22nd, 2018 by admin
Lemont, IL – February 26, 2018
BTI Communications Group, a leading managed technology services provider, announced today that the company has been selected to attend Technology Assurance Group’s 18th Annual Convention in San Diego, California on April 28th through May 2nd. TAG is an organization of managed technology services providers (MTSPs) in North America representing $350 million in products and services. The focus of the convention is enhancing the customer experience. An impressive lineup of CEOs, futurists, tech experts, professors, researchers, authors and speakers will share valuable information on this very important theme.
“It is an honor to be selected to attend the industry’s most popular event and share our unique approach to the customer experience with other like minded MTSPs from across North America,” stated Eric Brackett, Founder/President of BTI Communications Group. “It gives us a chance for leaders to be amongst other leaders and the creativity and innovation that emerges from that type of environment is always invigorating. As a company, we’re constantly researching new ways to serve our customers and being around other CEOs who are dedicated to the same exceptionally high levels of service always helps us gain new ideas to improve our customers’ experience.”
The convention will showcase world renowned customer experiece keynote speakers and authors like Shep Hyken, Dr. Jeane Twenge, and Jason Young. These experts will enlighten attendees on how to amaze every customer everytime, leverage the talents of the millinnial and iGen generations to deliver a phenomenal customer experience, and highlight ways to create a customer centric culture to delelop the ideal customer relationship.
“It’s important for us to always be one step ahead,” reiterated Mr. Brackett. “We consider it our obligation to constantly be educating ourselves and discovering new solutions. That’s why we invest in events like these, they give us great ideas, excellent opportunities to collaborate and it helps us maintain our leadership position in our industry.”
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