Joining TAG's Succession Boot Camp

August 10th, 2017 by admin

BTI has long been a member of the Technology Assurance Group (TAG), an organization of the leading unified communications companies in North America. We enjoy attending the conferences and workshops, as well as networking with other businesses in the industry. This past June, two members of our next...
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Posted in: BTI, News,

Security as a Priority

September 28th, 2016 by admin

Looking for the best surveillance system that uses leading technology to reliably secure your facility? BTI can help you manage your business more efficiently by making sure you and your employees are safe. When safety is our priority, you can be assured that you will get the reliable, foremost technical...
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Posted in: BTI, Industry Solutions,

ShoreTel Tip of the Week!  Using Outlook with Voice Mail Features (conclusion)

August 17th, 2016 by admin

This series concludes with two more features you can utilize with your ShoreTel Communicator, integrating your voice mail with Outlook.  In this week’s ShoreTel tip, we will assess the following voice mail integration features: Deleting a voice mail Moving a voice mail into another folder Deleting a...
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Posted in: BTI, Tip of the Week, ShoreTel,

ShoreTel Tip of the Week!  Using Outlook with Voice Mail Features (cont.)

August 10th, 2016 by admin

This series continues with more features you can utilize with your ShoreTel Communicator, integrating your voice mail with Outlook.  In this week’s ShoreTel tip, we will assess the following voice mail integration features: Forward a voice mail Edit the subject of a voice mail Forwarding a Voice Mail...
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Posted in: BTI, Tip of the Week, ShoreTel,

ShoreTel Tip of the Week!  Using Outlook with Voice Mail Features (cont.)

August 3rd, 2016 by admin

With ShoreTel Communicator you can integrate your voice mail with Outlook. There are many voice mail features you can utilize from your Outlook. In this week’s ShoreTel tip, we will assess the following voice mail integration features: Replying to a Voice Mail Creating a New Voice...
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Posted in: BTI, ShoreTel,

ShoreTel Tip of the Week!  Using Outlook with Voice Mail Features

July 27th, 2016 by admin

With ShoreTel Communicator you can integrate your voice mail with Outlook.  There are many voice mail features you can utilize from your Outlook.  In this week’s ShoreTel tip, we will assess the following voice mail integration features: Selecting your playback device Listening to...
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Posted in: BTI, ShoreTel,

ShoreTel Tip of the Week! Using Outlook with Voice Mail

July 20th, 2016 by admin

With ShoreTel Communicator you can integrate your voice mail with Outlook.  There are many voice mail features you can utilize from your Outlook.  In the upcoming ShoreTel tips, we will assess each of the voice mail integration features such as: Select your playback device Listen to a voice mail  Reply...
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Posted in: BTI, Tip of the Week,

BTI Achieved the Solution Silver Partner Level with Axis

May 6th, 2016 by admin

This quarter, BTI achieved the Solution Silver partner level with Axis, the world’s leading IP Camera manufacturer.  BTI has successfully deployed Axis’ surveillance camera solutions for clients nationwide.  The Solution Silver competency involves achieving significant sales and installation volume and...
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Posted in: BTI,

BTI Brings You the Ultimate Network Video Solutions with Our Partnership with Axis

April 6th, 2016 by admin

BTI's partnership with Axis brings you Quality, Innovation, and Safety. BTI provides the foremost technical quality that can be delivered in security, networking, and telephony.  With extensive experience, state of the art needs assessment tools and processes, and partnerships with market leaders in...
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Posted in: BTI,

Virtualization with VMware vSphere

November 21st, 2015 by admin

Virtualization is a powerful technology that BTI Group highly recommends. Physical hardware can be epensive to maintain. However, VMware enables you to reduce and consolidate your physical hardware requirements, improve your network, create agility and scalability for IT, and serve as a foundation for...
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Posted in: Services,

Managed Services

September 2nd, 2015 by admin

Facing unexpected circumstances is a part of life we cannot avoid. However, IT failures and security breaches should not be among the challenges you face. Addressing these 24 hours a day is BTI’s business and expertise. Downtime of critical systems and security breaches can have catastrophic consequences....
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Posted in: Services,

Achieving Your Highest Ambitions in Information Technology Management

August 11th, 2015 by Eric Brackett

President of BTI Communications Group, Ltd. A higher ambition that all technology managers share is to implement and run operational technology solutions for their businesses. I wrote previously on what the definition is of an operational network. For a network to be considered operational,...
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Posted in: BTI, Industry Solutions,

Operational Network - Defined

July 27th, 2015 by Eric Brackett

For a network to be considered operational, it would, by necessity, need to work well without further unexpected assistance or attention. As with anything that doesn't work well without unexpected attention, you lose valuable productivity and time when you depend on it AND you overspend on support and...
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Posted in: BTI,

Microsoft Support for Windows Server 2003 Ending

July 9th, 2015 by admin

Warning! Microsoft will no longer issue security for any version of Windows Server 2003 after July 14th. If you are still running Windows Server 2003 in your datacenter, you need to take steps now to plan and execute a migration strategy to protect your infrastructure. By migrating you will achieve concrete...
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Posted in: BTI, News, Microsoft,

Benefits of Zultys and 24/7 Support

May 18th, 2015 by admin

BTI group has recently added Zultys to the Unified Communications product offerings in addition to ShoreTel and Mitel. In a recent interview with BTI’s President, Eric Brackett, Mr. Brackett explained why BTI decided to go with Zultys and the added benefits that they’re products offered. He explained,...
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Posted in: BTI,

Customers are Our Number One Priority

August 4th, 2014 by admin

Did you hear the great news? BTI Achieves a High Net Promoter Score (Again) and has become a Gold Partner with ShoreTel! The customer’s experience is measured using the globally recognized Net Promoter Score (NPS®). This score is the source to measure customer loyalty, ensure profitable growth and gain...
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Posted in: BTI,

06/06 - ShoreTel Tip of the Week!

June 7th, 2014 by admin

BTI Communications Group Presents ShoreTel Tip of the Week! Record A Conference Without IT supervision or assistance, ShoreTel Conferencing allows users to easily record a conference for later viewing. Today's tip will show you how! First, let's create a new conference: Click on the 'MyConference'...
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Posted in: BTI, Industry Solutions,

05/30 - ShoreTel Tip of the Week!

May 30th, 2014 by admin

BTI Communications Group Presents ShoreTel Tip of the Week! ShoreTel Conferencing - Giving Presenter Control At times you may need to give a shared web conference demo to your team or prospects. With ShoreTel Conferencing, the meeting host can choose any participant and give them control over...
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Posted in: BTI, Industry Solutions,

5/23 - ShoreTel Tip of the Week!

May 23rd, 2014 by admin

BTI Communications Group Presents ShoreTel Tip of the Week! Share Your Desktop Whether you are a PC or a Mac user, ShoreTel's brilliantly simple Web Conferencing enables you to share your desktop to collaborate on documents with your team. So you can, for example, conduct a sales presentation...
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Posted in: BTI, Industry Solutions,

5/16 - ShoreTel Tip of the Week!

May 16th, 2014 by admin

BTI Communications Group Presents ShoreTel Tip of the Week! Turn your Group IM into an Instant Conference Last week we showed you how to use your ShoreTel Communicator IM (instant message) feature and how to create a group IM. Today's tip will show you how to instantly turn your group IM into...
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Posted in: BTI,

Legal Solutions from BTI

May 13th, 2014 by admin

The legal industry faces unique challenges handling client information, controlling costs, and producing income. You must maintain the strictest level of privacy while still making data easy to locate and access. To control costs and produce income, you need reliable communication and collaboration solutions...
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Posted in: BTI, Industry Solutions,

05/09 - ShoreTel Tip of the Week!

May 9th, 2014 by admin

BTI Communications Group Presents ShoreTel Tip of the Week! ShoreTel Communicator Instant Messaging Instant Messaging (IM) is a fast and efficient way to communicate with your colleagues. This week's tip will show you how to utilize the IM feature on your ShoreTel Communicator by engaging in...
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Posted in: BTI,

About BTI

May 7th, 2014 by admin

Unlimited communications and executive technology management are at the core of our products and services. We provide the highest quality Unified Communications (UC) and Voice Over IP (VoIP) products available today and integrate these products into a customized network platform applying a management...
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Posted in: BTI,

05/02 - ShoreTel Tip of the Week!

May 2nd, 2014 by admin

BTI Communications Group Presents ShoreTel Tip of the Week! Call Handling Notes At times you may wish to provide additional information to users in respect to your Call Handling Mode (CHM) status beyond just changing your CHM. For example, your CHM might be 'In a Meeting' but you may also want...
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Posted in: BTI, Industry Solutions,


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