If your business relies on phone interactions for its bottom line, call recording services are vital for your ability to analyze, correct, predict and manage phone interactions across your operation, handle disputes and verify transactions.
BTI offers Oaisys Call Recording services to maximize the easy and efficacy of your recording activities. All run on a central server and integrated with your IP telephone system, Oaisys allows you to generate OAISYS Portable Voice Document (PVD™) files for easy reviewing, sharing and annotating of recordings across your network. Oaisys provides effortless organization and search capabilities, allowing you to retrieve specific calls within seconds. Live call monitoring adds real-time capabilities. And optional screen recording adds depth to recordings by allowing you to review what sales reps were doing on their computer while taking the call.
Call Compliance
Since the advent of the National Do-Not-Call Registry and it’s accompanying penalties for non-compliance, making sure your outgoing phone team is following the rules has become an important job in any call center.
BTI’s partner, Teleblock, is the only software company to handle this problem properly, by stopping outgoing calls to DNC numbers before they leave the switchboard. Teleblock’s innovative software and web interface allow you total control over DNC compliance across your entire enterprise, no matter how geographically spread out your satellite offices may be, nor what type of phone system you have.
This saves you considerable time, manpower and budget by eliminating the need to maintain DNC lists, monitor call activity and pay fees for mistakes or omissions.
Integrated Voice Response
The effectiveness of your contact center relies on its ability to automate as much traffic as possible, route traffic correctly, and assist in live representative call sessions with transparency and efficiency. We know that one size doesn’t fit all. Our exclusive IVR solutions can be highly tailored to meet your specific business size and needs.
We offer a variety of enterprise solutions that allow you to automate, manage, and track system-wide services such as:
- Interactive Voice Response
- Interactive Voice and Video Response
- Speech-Enabled Self Service
- SMS, Email and Standards-Based Voicemail
- Outbound Dialing and Intelligent Routing
- Screen Pop, allowing representatives to be pushed customer relations management data as the call comes in
- Skills-based and other criteria-based routing, allowing calls to be automatically directed to the most appropriate representative
- Web Integration
- Call Statistics
- Supervisors can monitor calls in real-time and ‘barge in’ to handle trouble calls
